System Administrator

**Job Title**: System Administrator - Network & Dialer Management
**Experience**: 4-5 Years
**Salary**: As per Experience
**Location**: Noida

**About The Policy Exchange**:
At The Policy Exchange, we believe in building more than just careers—we’re creating opportunities for innovation and impact. We’re an Insuretech startup on a mission to disrupt the financial services industry with innovative, insurance-backed products that truly make a difference in people’s lives. We’re looking for passionate, forward-thinking individuals who want to be part of a fast-paced, dynamic environment where every day brings new challenges and opportunities.

If you’re driven by curiosity, motivated by challenges, and excited by the prospect of contributing to something meaningful, The Policy Exchange offers a platform where your ideas and efforts can truly shape the future. Here, your ideas won’t just be heard—they’ll shape the future of our company. We’re all about collaboration, innovation, and pushing boundaries. If you’re ready to step out of the ordinary and into a role where you can truly make a difference, let’s talk.

**Job Overview**

**Key Responsibilities**:

- **Network Management**_:_
- Install, configure, and maintain LAN/WAN infrastructure, routers, switches, and firewalls.
- Monitor network performance and ensure high availability and reliability.
- Troubleshoot network issues and resolve them in a timely manner.
- Maintain network security policies and procedures to safeguard data integrity
- **Dialer Management**_:_
- Configure, troubleshoot and manage dialer systems (predictive/automatic dialers).
- Optimize dialer settings to improve call efficiency and minimize downtime.
- Ensure compliance with industry standards and data security in dialing operations.
- Collaborate with the sales or customer service teams to implement effective dialing strategies.
- **System Maintenance**_:_
- Perform routine system updates, patches, backups, and audits.
- Implement and monitor security measures such as firewalls, antivirus, and intrusion detection.
- Ensure seamless integration and operation of various IT systems, including servers and telecommunication systems.
- **Technical Support**_:_
- Provide technical support and guidance to end-users for network and dialer-related issues.
- Work closely with other IT staff to resolve software, hardware, and networking issues.
- **Documentation & Reporting**_:_
- Maintain detailed documentation for network configurations, system changes, and incident reports.
- Regularly report system and dialer performance to management.

**Requirements and Skills**:

- Proven experience as a **System Administrator**, **Network Administrator**, or similar role.
- Experience with databases, networks (LAN, WAN), and patch management.
- Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery.
- Ability to create scripts in Python, Perl, or other languages for automation and task optimization.
- Familiarity with various operating systems and platforms (Windows, Linux, etc.).
- Resourcefulness and problem-solving aptitude.
- Excellent communication skills, with the ability to explain technical details to non-technical staff.

**Qualifications**:

- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 4-5 years of experience in system administration, network management, and dialer operations.
- Experience with dialer systems and related software (e.g., Genesys, Five9, or similar).
- Knowledge of security protocols, firewall management, and data protection.
- Certifications like **Microsoft Certified Systems Administrator (MCSA)**, **CCNA**, **Network+**, or similar are a plus.
- Familiarity with cloud services and virtualization technologies.

**Preferred Skills**:

- Experience with VoIP systems.
- Experience with automation tools and technologies.

**Benefits**:

- Competitive salary as per experience.
- Health insurance and other benefits.
- Opportunity to work in a dynamic and growing company.

**Job Types**: Full-time, Permanent

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Master's (preferred)

**Experience**:

- System administration: 4 years (required)
- Network engineering: 3 years (required)
- Dialer management: 2 years (required)
- total work: 4 years (required)

**Language**:

- English, Hindi (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person