It Support Engineer

7 days ago

Noida, Uttar Pradesh, India Ocube Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: IT Executive

Location: Noida Sector 63

Department: IT Support / Infrastructure

Reports To: IT Manager / IT Head

Working Days: 6 Days a Week

Shift Pattern: Rotational Shifts (Morning/Evening/Night)

Job Summary:

We are looking for a proactive and technically skilled IT Executive to join our IT support team. The ideal candidate will be responsible for maintaining and supporting the organizations IT infrastructure including LAN/WAN, hardware, software, email services, and other systems. You will manage user support tickets, ensure SLA adherence, and play a key role in ensuring seamless IT operations across the organization.

Key Responsibilities:

  • Provide first-level support for hardware, software, and network-related issues across the organization.
  • Manage and maintain LAN/WAN infrastructure, including switches, routers, and LAN cable making/patching.
  • Install, configure, and troubleshoot Windows OS, Microsoft Outlook, and connectivity via POP/IMAP/SMTP.
  • Administer DNS, Domain-based environments, and basic Active Directory tasks.
  • Monitor and respond to user issues through a ticketing tool and ensure timely resolution as per SLA standards.
  • Install, update, and monitor antivirus solutions across endpoints.
  • Provide support for video conferencing systems (Zoom, MS Teams, etc.).
  • Handle installation, configuration, and basic troubleshooting of Linux OS (as an additional skill).
  • Support dialer systems used in call center environments (optional/additional).
  • Maintain documentation of assets, incidents, resolutions, and technical procedures.
  • Coordinate with vendors for hardware repair and service when required.
  • Train and guide users on basic IT functions and best practices.

Technical Skills Required:

  • Strong understanding of LAN/WAN technologies and IP networking.
  • Proficient in Windows OS installation and troubleshooting.
  • Knowledge of DNS, DHCP, Active Directory, and Domain-based network setups.
  • Experience with Microsoft Outlook configuration and troubleshooting.
  • Understanding of POP, IMAP, SMTP protocols.
  • Familiarity with hardware support (desktops, laptops, printers, scanners).
  • Experience with ticketing systems (e.g., Freshservice, ServiceNow, etc.).
  • Knowledge of ITIL practices and SLA management.
  • Ability to make and troubleshoot LAN cables, RJ45 connectors.
  • Working knowledge of network switches and basic network configuration.
  • Linux OS knowledge (installation, basic command line, and troubleshooting) – Optional/Preferred.
  • Experience with dialers (e.g., Vicidial, GoAutoDial) – Optional.
  • Familiarity with video conferencing systems and tools like Microsoft Teams, Zoom, etc.
  • Installation and support of antivirus solutions (e.g., Quick Heal, Symantec, etc.).

Qualifications:

  • Diploma / Bachelor's Degree in IT, Computer Science, or related field.
  • Minimum 1–3 years of relevant experience in IT support or system administration.
  • Relevant certifications (A+, N+, CCNA, MCSA, etc.) are a plus.

Soft Skills:

  • Good communication and interpersonal skills.
  • Ability to work independently and in a team environment.
  • Strong problem-solving and analytical skills.
  • Willingness to work in rotational shifts and 6-day work week.

Job Type:

Full-Time

Work Days: 6 days/week

Shift: Rotational (including night shifts if applicable)Role & responsibilities

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