Process Associate

Ready to shape the future of work? 
At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. 

Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook.

In this role you will be responsible for balancing Reverse Subrogation claim files. Interacting with third parties & internal customer partners both via emails & over the phone (both inbound & outbound).

• Critically analyze the claim file & the received demand package to identify any pendency
• Communicate with 3rd parties to negotiate on the settlement amount
• Liaison with internal Claims partners to further investigate on the claim file
• Answer incoming telephone calls from third parties in relation to the demands sent by them
• Process reverse subrogation payments
• Ensure that assigned targets in accordance with SLA metrics are met
• Ensure that quality of transactions is in compliance with pre-defined parameters laid down by SLA metrics
• Provide relevant process reports on a timely basis
• Ensure adherence to established attendance schedules & company policies and procedures.

Minimum qualifications

• B.com/ BBA/BA/ BSC (Any Non – Tech Graduate)
• Freshers are eligible

• Able to demonstrate empathy while improving chance to create rapport with the customer.
• Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business
• Voice Customer Service experience
• Good knowledge of using Excel, MS Access Database
• Proficient in English language- both written and oral
• Insurance client experience will be an added advantage

Why join Genpact? 

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter 

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters\: Up. 
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.