Process Associate

1 week ago

Gurgaon, Haryana, India Genpact Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.  Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.   

Inviting applications for the role of Process Associate- Customer care

You'll be responsible for developing trusting relationships with internal and external customers; by providing quality customer service whether by telephony or written communication. This role is the support function for the daily needs of the Contact Center Agents and requires strong communication skills to work with internal and external businesses.

Responsibilities


•    Should be able to work in blended environment where able to cater both Inbound and Outbound calls

•    Collect the delinquent amount from the customer over the phone or take promises from them on making the payment

•    Should be able to effectively communicate while providing quality customer service as well as actively pursue knowledge of skills and tools to be used in all collection efforts.

•    Attending Inbound calls and help customer in dispute resolution, making payments, sharing statement etc.

•    Provide payment plans basis customer requirement.

•    Negotiate with customers to ensure they can make their account current

•    Strong analytical and accounting skills

•    Focus on team goals and successes, not just individual goals and successes

•    Willingness to take additional training as suggested by management

Qualifications

Minimum Qualifications/Skills


•    Prior collections management experience

•    Prior Experience in Collection Profile

Preferred Qualifications/ Skills

•    Graduate

•    Freshers are eligible

•    Excellent English interpersonal skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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