Process Associate

2 days ago

Gurgaon, Haryana, India Cromexis Solutions Full time ₹ 3,72,000 per year

Job Title: Process Associate – International Voice Process

Work Mode: Work From Office

Job Type: Full-time

About the Role

We are hiring Process Associate – International Voice Process for a leading Healthcare LOB (Roche account). If you have excellent communication skills and experience in international voice support, this is a great opportunity to grow with a global organization.

Key Responsibilities

  • Handle international customer calls and provide exceptional support.
  • Assist customers with queries, issue resolution, and service-related concerns.
  • Maintain professionalism and customer satisfaction at all times.
  • Follow communication guidelines and process compliance.

Requirements

  • Minimum 1 year experience in International Voice Process (Healthcare background preferred).
  • Excellent verbal communication skills in English — Versant Level C1 is required.
  • Graduate or Undergraduate — both are eligible.
  • Ability to work in rotational shifts and rotational week offs.
  • Strong customer service and problem-solving skills.

Salary & Benefits

  • 5 Days working per week
  • Two-way cab facility (for hiring zones only)
  • Great learning and career growth environment

Hiring Details

  • Interview Rounds: HR Round → Operations Round → Client Round
  • Immediate joiners preferred

To Apply / Contact:

Job Types: Full-time, Permanent

Pay: ₹25, ₹31,000.00 per month

Work Location: In person

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