Travel Process Associate

2 days ago

Gurgaon, Haryana, India Aviation Indeed™️ Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title:
Associate/ Sr. Associate Contact Centre

Industry:
Airline

Location:
Haryana

Job Type:
Full time

Minimum qualification:
Graduation

Experience:
3+ years' experience in Travel customer service process/operations

Roles & Responsibilities

  • Manage and resolve customer complaints
  • Record customer queries/inquiries
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers.
  • Recognize, document, and alert the management team of trends in customer calls

Skills & Attributes

  • Should be flexible with 24/7 working environment.
  • Good communication skills (Verbal and Written).
  • Working knowledge of GDS Amadeus is Must.
  • Working knowledge of MS Office – Excel, Word and PowerPoint.
  • Should have been part of customer service processes (Voice/Email)
  • Note: Aviation Indeed does not charge any fee for interviews or recruitment from candidates. Report any such fraudulent incident to

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