Travel Counselor

24 hours ago

Gurgaon, Haryana, India American Express Global Business Travel Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Senior Travel Counselor

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You'll Do

  • Advise and arrange travel for corporate business customers (both individuals and groups)

  • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services

  • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

  • Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided

  • Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements

  • Use positive telephone service techniques and act on special customer requests

  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

​​We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

  • Passion for excellence in client service, including proactive anticipation of needs

  • Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)

  • Professional communication (written and verbal)

  • Attention to detail

  • Act with integrity, and look after personal traveler information

  • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

  • Resolving customer issues quickly and independently / with supplier

  • Teamwork and openness to feedback

​Our Traveler Care team is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

Gurgaon, India

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

  • Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

  • We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

  • And much more

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for

Experience LevelSenior Level

  • Travel Experience Counselor II

    3 days ago

    Gurgaon, Haryana, India Carlson Wagonlit Travel (CWT) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Purpose of the Role:As a Travel Counselor, you will be responsible for providing exceptional travel advisory and booking services to our top clients. You will utilize your extensive knowledge of travel destinations, industry trends, and various booking tools to offer personalized travel solutions that meet our clients' needs and expectations.Main...

  • Travel Experience Counselor II

    1 week ago

    Gurgaon, Haryana, India Carlson Wagonlit Travel (CWT) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Purpose of the Role:As a Travel Counselor, you will be responsible for providing exceptional travel advisory and booking services to our top clients. You will utilize your extensive knowledge of travel destinations, industry trends, and various booking tools to offer personalized travel solutions that meet our clients' needs and expectations.Main...

  • Travel Experience Counsellor

    2 weeks ago

    Gurgaon, Haryana, India Carlson Wagonlit Travel (CWT) Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    CWT is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company– and we are even more proud that we achieved it together. Whether we are booking government travel, advising on international...

  • Senior Travel Counselor

    2 weeks ago

    Gurgaon, Haryana, India American Express Global Business Travel Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.As a Travel C onsultant , you'll join our highly skilled remote team, providing...

  • Travel Experience Counselor II

    1 week ago

    Gurgaon, Haryana, India CWT Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Purpose Of The RoleAs aTravel Counselor,you will be responsible for providing exceptional travel advisory and booking services to our top clients. You will utilize your extensive knowledge of travel destinations, industry trends, and various booking tools to offer personalized travel solutions that meet our clients' needs and expectations.Main...

  • Travel Experience Counsellor

    2 weeks ago

    Gurgaon, Haryana, India CWT Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Travel Experience Counsellor (Implant) Q)CWT is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company– and we are even more proud that we achieved it together. Whether we are booking government...

  • Travel Counselor

    1 day ago

    Gurgaon, Haryana, India American Express Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • Education Counsellor

    5 days ago

    Gurgaon, Haryana, India Innayat Medical Full time ₹ 2,04,000 - ₹ 4,20,000 per year

    Position: Overseas Education CounselorSalary: No Bar for the right candidateSkill Set Requirement: Excellent Communication & Convincing SkillsExperience: Mini. 1 Yr. in Admissions/CounsellingJob Description: MBBS Abroad CounselorPosition Overview: The MBBS Abroad Counselor plays a critical role in guiding and advising students who wish to pursue medical...

  • admission counsellor cum field sales execuitive

    1 week ago

    Gurgaon, Haryana, India Ompee International School Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    ole Overview:We are looking for a dynamic and result-oriented Admission Counselor cum Field Sales Executive who will be responsible for guiding prospective parents/students through the admission process and promoting the school through field sales activities. The role involves counseling, field visits, lead generation, and building strong relationships with...

  • Travel Counselor

    2 weeks ago

    Gurgaon, India American Express Global Business Travel Full time

    LCC Desk Summary The Travel Counsellor role at GBT is to delivery exceptional travel service experience for our Corporate Business Customers. By working together as a high-performance team our Travel Counsellors provide exceptional travel care, first call resolution & the highest quality of customer service to GBT Corporate clients. It is a high touch...

  • Team Coach

    5 days ago

    Gurgaon District, Haryana, India American Express Global Business Travel Full time

    Job Description Ensuring service consistency, continuous improvement, support in driving operational projects and standard methodology. Reports to: Service Leader Location: Gurgaon GBT office, India Principal Accountabilities The Team Coach at GBT is accountable for leading a team of Travel Counselors and handling overall performance, mentoring...

  • Travel Counselor Ii

    4 weeks ago

    Hyderabad, Telangana - Gurgaon, Haryana, India CWT Full time

    Purpose of the Role As a Travel Counselor you will be responsible for providing exceptional travel advisory and booking services to our top clients You will utilize your extensive knowledge of travel destinations industry trends and various booking tools to offer personalized travel solutions that meet our clients needs and expectations Main...

  • Travel Experience Counselor Ii

    3 weeks ago

    Gurgaon, Haryana, India CWT Full time

    Purpose of the Role As a Travel Counselor you will be responsible for providing exceptional travel advisory and booking services to our top clients You will utilize your extensive knowledge of travel destinations industry trends and various booking tools to offer personalized travel solutions that meet our clients needs and expectations Main...

  • Team Coach

    5 days ago

    Gurgaon District, Haryana, India American Express Global Business Travel Full time

    Job Description Ensuring service consistency, continuous improvement, support in driving operational projects and standard methodology. Reports to: Service Leader Location: Gurgaon GBT office, India Principal Accountabilities The Team Coach at GBT is accountable for leading a team of Travel Counselors and handling overall performance, mentoring...

  • Senior Travel Counselor

    2 weeks ago

    Gurgaon, Haryana, India American Express Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued As a Travel Consultant youll join our highly skilled remote team providing outstanding...

  • Visa Counselor

    2 weeks ago

    Gurgaon, India My Visas Full time

    **Job Summary**: **Key Responsibilities**: 2) Conduct thorough assessments of client needs and determine the best visa options for their intended travel 5) Maintain up-to-date knowledge of visa regulations, procedures, and requirements 6) Ensure compliance with legal and regulatory requirements while processing visas 9) Build strong relationships with...

  • ▷ Only 24h Left! Specialized Travel Counselor

    2 weeks ago

    Gurgaon, Haryana, India American Express Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued Our Specialized Travel Consultants work in a high-touch service environment to book travel...

  • Tele Counselor

    4 days ago

    Gurgaon, India Savy consultancy services Full time

    Job Title Tele Counsellor - Domestic Function Call Centre Job Location Gurgaon, Sector 18 Working time - 6 Days working (Monday to Saturday ) - 10 am to 7 pm office hours - Sunday Fixed off Minimum Education - Graduate - Undergraduates also applicable (Minimum: 12th Passout with result in hand.) Work Experience 6 months - 8 Years Gender Female/...

  • Academic Counsellor

    1 week ago

    Gurgaon, India Workraft Solution Full time

    We have opening for Executive / Sr. Executive/ Academic Counselor / Marketing Officer to be based in Gurugram, Haryana for one of the Leading University who offers PG Courses. The Job Role is given below: 1. Approach the Principal / Directors / Owners of the degree college and Tution Center 2. Convince them to permit you to give presentation to the...