Process Associate

10 hours ago

Gurgaon, Haryana, India Marctory Full time ₹ 3,00,000 - ₹ 4,40,000 per year

Hiring for Process Associate - Travel and Tourism

Job Location :Gurugram

Salary : upto 4.4lpa

Role Description

This is a full-time, on-site role for an Process Associate, located in Gurugram. As an integral team member, the Customer Service Representative will assist airline passengers by addressing inquiries, resolving travel concerns, ensuring seamless customer experiences, and maintaining customer satisfaction. Responsibilities include handling ticketing, check-ins, and reservations, as well as maintaining real-time communication with passengers regarding flight details and services. Providing exceptional support and ensuring a positive customer journey will be the primary focus.

Qualifications

  • Strong Customer Service, Customer Experience, and Customer Satisfaction skills
  • Proficiency in Customer Support and expertise as a Customer Service Representative
  • Exceptional interpersonal, communication, and problem-solving abilities
  • Ability to handle high-pressure situations with professionalism and efficiency
  • Fluency in English; knowledge of other languages is a plus
  • A positive, team-oriented attitude and attention to detail
  • Prior experience in the airline or travel industry is beneficial

Job Types: Full-time, Permanent

Pay: ₹300, ₹440,000.00 per year

Work Location: In person

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