Customer Success Associate – Voice Process

2 hours ago

Gurgaon, Haryana, India Cromexis Solutions Full time ₹ 3,72,000 per year

Job Title: Customer Success Associate – Voice Process

Location: Gurugram, Haryana

Job Type: Full-time (Work from Office)

Experience Required: Minimum 6 months (International Voice Process + Technical Support)

Working Days: 5 Days a Week | Rotational Shifts | Rotational Weekly Offs

About the Role:

We are hiring Customer Success Associates for our international voice process team. The ideal candidate will handle customer queries and technical troubleshooting over calls, ensuring high levels of customer satisfaction and service quality.

Key Responsibilities:

  • Handle inbound and outbound customer calls for international clients.
  • Provide prompt technical troubleshooting and product support.
  • Ensure excellent communication and customer service at all times.
  • Document customer interactions accurately in the system.
  • Collaborate with the team to achieve process targets and quality standards.

Required Skills & Experience:

  • Minimum 6 months of experience in International Voice Process and Tech Support (Troubleshooting).
  • Excellent English communication and verbal fluency are mandatory.
  • Strong problem-solving and customer handling skills.

Qualification:

  • Graduate or Undergraduate (both eligible).

Benefits & Perks:

  • Work from Office – Stable and professional environment.
  • Both Side Cab Facility provided.
  • Exposure to international clients and global communication standards.

Hiring Zone:

Candidates must reside within 20 KM of the Gurugram office location.

Interview Process:

  • HR Round
  • Operations Round
  • Versant Assessment

Interested candidates can apply directly or contact:

Job Types: Full-time, Permanent

Pay: ₹25, ₹31,000.00 per month

Work Location: In person

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