Customer Success Associate

2 days ago

Gurgaon, Haryana, India Online Dimple Collection Full time ₹ 2,76,000 - ₹ 3,00,000 per year

Customer Success Associate – Domestic Process (PhonePe – MX/CX)

Location: Gurugram, Haryana – 122016

Work Mode: Work from Office

Job Overview

We're hiring Customer Success Associates (Domestic Process) for PhonePe – MX/CX.

This role involves interacting with customers via voice support to resolve queries, handle concerns, and ensure a seamless experience. You'll be the voice of PhonePe, ensuring every customer interaction is helpful and positive.

Salary

  • Fresher: ₹23,000 CTC/month
  • Experienced: ₹25,000 CTC/month

Shift Details

  • 24/7 Rotational Shifts (6 days working, 1 weekly off)
  • For Female Employees: 7 AM – 8 PM window

Qualification & Experience

  • Education: Graduation (Mandatory)
  • Experience: Freshers & Experienced – Both Welcome

Requirements

  • Excellent verbal and written communication skills in English & Hindi
  • Strong interpersonal and problem-solving abilities
  • Prior experience in customer service or telesales preferred
  • Comfortable working in rotational shifts

Key Responsibilities

  • Handle inbound and outbound customer calls professionally
  • Resolve customer queries efficiently and maintain satisfaction levels
  • Document call details and maintain accurate records in the system
  • Follow company policies and ensure a high level of service quality

Benefits

  • Competitive salary up to ₹25,000 CTC/month
  • 6-day working schedule with 1 weekly off
  • Professional, growth-oriented work environment
  • Opportunity to work with a leading digital payments platform

Apply Now – Immediate Joiners Preferred

To Apply, share your resume via E mail - / M

Join our dynamic customer experience team and build your career with PhonePe.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹25,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Paid sick time
  • Provident Fund

Experience:

  • Telemarketing: 1 year (Required)

Language:

  • English (Required)

Location:

  • Gurugram, Haryana (Required)

Work Location: In person

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