
Technical Support Associate – International Process
13 hours ago
Job Title:
Customer Success Associate
Work Mode:
Work From Office
Job Summary:
We are looking for a
Customer Success Associate
with hands-on experience in international customer support and technical troubleshooting. The ideal candidate should possess excellent English communication skills and the ability to handle global customers effectively.
Key Responsibilities:
- Provide technical and customer support to international clients via voice/chat/email.
- Troubleshoot and resolve customer queries related to products or services.
- Ensure customer satisfaction through effective communication and problem-solving.
- Collaborate with internal teams to escalate and resolve complex issues.
Required Skills:
- Strong verbal and written communication in English.
- Excellent fluency and active listening skills.
- Basic technical troubleshooting knowledge.
Qualifications:
- Graduate or undergraduate candidates are eligible.
Experience:
- Minimum
6 months of international process experience
(mandatory). - Technical support/troubleshooting experience
is mandatory.
Work Schedule:
- 5 days working
,
rotational shifts
, and
rotational weekly offs
.
Interview Process:
- HR Round
- Operations Round
- Versant Test
-
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