International Technical Support Process
2 weeks ago
Job Overview:
We are hiring Customer Success Associates for a technical support process to deliver a seamless support experience. Candidates must have prior international process experience and technical support (troubleshooting) exposure. Strong communication skills and the ability to work in a fast-paced, rotational shift environment are essential.
Key Responsibilities:
- Handle customer queries over chat and voice in a professional manner
- Provide prompt and effective solutions, especially technical troubleshooting
- Maintain a customer-first attitude while achieving performance targets
- Ensure accurate documentation of all customer interactions
- Collaborate with internal teams when needed to resolve complex issues
Eligibility Criteria:
- Minimum 6 months of international voice/chat process experience is mandatory
- Technical support/troubleshooting experience is essential
- Excellent verbal fluency and written communication in English
- Comfortable with rotational shifts and weekly offs
Job Type: Full-time
Pay: ₹25, ₹32,000.00 per month
Benefits:
- Provident Fund
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:
- International Technical Support (troubleshooting): 1 year (Required)
Language:
- fluent English (Required)
Work Location: In person
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