Associate - Technical Support - GO/JC/1756/2025
3 hours ago
Job Description
Roles and Responsibilities
Act as the primary onsite escalation point for incidents raised to the remote support team/MSP.
Perform hands-on technical tasks that cannot be handled remotely�device swaps, cabling checks, peripheral troubleshooting, connectivity checks.
Troubleshoot desktop/laptop issues following SOPs/runbooks and escalate as needed.
Support meeting room equipment, audio-visual systems, printers, scanners, and office technology.
Assist with network-related physical tasks under guidance (checking ports, patching cables, Wi-Fi access points, UPS units, etc.).
Must Have Skills
Strong knowledge of hardware troubleshooting (laptops, desktops, peripherals).
Understanding of basic networking (IP, DNS, DHCP, LAN/Wi-Fi checks).
Experience with Microsoft 365 (Outlook, Teams, SharePoint basics).
Ability to perform physical tasks: cabling, device setup, rack equipment assistance.
Good understanding of ticketing systems and ITIL basics.
Experience with asset management and device deployment.
Familiarity with printers, conferencing systems, and UPS equipment.
Skills Required
RoleAssociate - Technical Support
Industry TypeITES/BPO/KPO
Functional AreaITES/BPO/Customer Service
Required Education Bachelor Degree
Employment TypeFull Time, Permanent
Key Skills
- DHCP
- DNS
- MICROSOFT365
Other Information
Job CodeGO/JC/1756/2025
Recruiter NameSriram
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