QuickBooks Support Executive
5 days ago
Job Role: QuickBooks Support Executive - US
Location: Sector 18, Gurugram
Working Timing Window: Night Shift (6:00 PM to 6:00 AM) (9 hours shift)
Working Days: 5 Days/Week | Fixed Weekly Off
Process: International Voice Process
Experience Needed: Minimum 3 Years in international International Support in accounting or tech.
Call Type: Inbound & Outbound
Salary (In-hand): ₹30,000 – ₹50,000 (based on experience)
Salary Date: 1st of Every Month
Other Allowances: Cab Facility & Meal Facility
Key Responsibilities:
- Provide voice-based technical/accounting support for US customers using QuickBooks.
- Troubleshoot QuickBooks-related issues including installation, functionality, and accounting errors.
- Guide customers with step-by-step resolutions over calls.
- Escalate complex issues to senior tech/accounting teams when required.
- Maintain detailed logs of customer interactions and support provided.
Required Skills & Experience:
Minimum 3 years of experience in international tech or accounting support (preferably US process).
Hands-on experience with QuickBooks software is mandatory.
Strong problem-solving and analytical abilities.
Excellent spoken English and customer-handling skills.
BPO/KPO background in support or accounting domain preferred.
Interview Rounds:
HR Round
Operations Round
Final Round
Note - Priority Given To Candidates with QuickBooks Technical/Accounting Support Experience
Job Types: Full-time, Permanent
Pay: ₹30, ₹50,000.00 per month
Benefits:
- Commuter assistance
- Health insurance
- Paid time off
- Provident Fund
Experience:
- International voice process: 3 years (Required)
- QuickBooks: 1 year (Preferred)
Work Location: In person
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