QuickBooks Support Executive

5 days ago


Gurgaon, Haryana, India Talent X International Full time ₹ 3,00,000 - ₹ 5,00,000 per year

Job Role: QuickBooks Support Executive - US

Location: Sector 18, Gurugram

Working Timing Window: Night Shift (6:00 PM to 6:00 AM) (9 hours shift)

Working Days: 5 Days/Week | Fixed Weekly Off

Process: International Voice Process

Experience Needed: Minimum 3 Years in international International Support in accounting or tech.

Call Type: Inbound & Outbound

Salary (In-hand): ₹30,000 – ₹50,000 (based on experience)

Salary Date: 1st of Every Month

Other Allowances: Cab Facility & Meal Facility

Key Responsibilities:

  • Provide voice-based technical/accounting support for US customers using QuickBooks.
  • Troubleshoot QuickBooks-related issues including installation, functionality, and accounting errors.
  • Guide customers with step-by-step resolutions over calls.
  • Escalate complex issues to senior tech/accounting teams when required.
  • Maintain detailed logs of customer interactions and support provided.

Required Skills & Experience:

  • Minimum 3 years of experience in international tech or accounting support (preferably US process).

  • Hands-on experience with QuickBooks software is mandatory.

  • Strong problem-solving and analytical abilities.

  • Excellent spoken English and customer-handling skills.

  • BPO/KPO background in support or accounting domain preferred.

Interview Rounds:

  • HR Round

  • Operations Round

  • Final Round

Note - Priority Given To Candidates with QuickBooks Technical/Accounting Support Experience

Job Types: Full-time, Permanent

Pay: ₹30, ₹50,000.00 per month

Benefits:

  • Commuter assistance
  • Health insurance
  • Paid time off
  • Provident Fund

Experience:

  • International voice process: 3 years (Required)
  • QuickBooks: 1 year (Preferred)

Work Location: In person



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