Support Executive

Support Executive

Join us as a Support Executive in our Support team in our corporate headquarters Gurgaon to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India.

What You'll Achieve

We are looking for a Support Executive to assist our customers with functional problems when using our products and services. Support Executive responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

You will:

• Resolve product or service problems by clarifying the customer's complaint.
• Ability to listen and active problem-solving skills.
• Ability to handle pressure.
• Ability to learn and grasp new things.
• Broader way of thinking and sharing new ideas.
• Making presentation on day to day working for effective learning.
• Sharing report in excel and ready to use software.
• Taking responsibilities of assigned projects.
• Understanding client's requirements and sharing it with respective managers.
• Coordinate with correct person to escalate any query.
• On-site and off-site product training for clients.
• Contribute to team effort by accomplishing related results as needed.

Take this first step towards your dream career and an insane learning path.

Every Ginesys team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements:

• 1 year of experience with a professional approach in answering calls and provide information about products and services.
• Maintaining records of transactions and interactions.
• Qualification - Bachelor's degree in any relevant field.

Desirable Requirements:

• Good communication skills and professional attitude.
• Basic knowledge of GST & e-invoice.
• Hands on making good presentations.
• Working knowledge in Microsoft Excel & Word.
• Self-motivated and a good Team player.
• Willingness to work in shifts.
• Basic Computer skills.

Benefits:

We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as:

• Ginesys Academy for holistic training and development
• Comprehensive health insurance coverage
• Excellent rewards and recognition policy
• Transparent compensation policy with no unnecessary deduction in CTC
• Annual company off-site and a variety of events, celebrations throughout the year
• Travelling opportunities between our offices across the country.
• Annual Ginesys walkathon & related sporting events
• Quarterly Coffee with CEO

and more

Here's our story; now tell us yours

"Ginesys One" is India's best omniretail suite backed by Ginesys, the first integrated Retail specific ERP software for online retail, offline retail and distribution. It is the largest Indian company in the retail tech industry catering to both online and offline needs brands including (Manyavar, V-Mart, Skechers) are accelerating their businesses with Ginesys. With a team of 400+ employees, Ginesys One plans to revolutionise retail by being a single-stop cloud-based retail suite.

We have a pan India presence with offices in major cities including Gurgaon, Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa and are expanding rapidly. We love the challenges of retail and are busy solving them to create a great retail tech suite.

Ginesys core mission is to continue to build world-class internal service capabilities, in a bid to deliver outstanding external service value to customers. We are an ISO-certified and SOC compliant company having won myriad awards for our innovation and support. For further information, please visit our website