Product Support Executive

1 week ago


Gurgaon, Haryana, India Loop Subscriptions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role description

This is a full-time on-site role in Gurugram for a Customer / Product support executive. The Customer support executive will be responsible for providing exceptional customer service and technical support to Loop Subscriptions customers. The Customer support executive will also ensure customer satisfaction and provide online support primarily through Email and Slack channels.

Qualifications

  • Minimum 1 year experience in customer support or related customer-facing role
  • Strong problem-solving skills and attention to detail
  • Technical support skills (HTML/CSS/JS) are a solid plus
  • Effective communication skills, both written and verbal
  • Bachelor's degree in a technology-related field is a plus
  • Experience in the e-commerce industry is a plus


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