Sr. Customer Support Executive

1 week ago

Prahlad Nagar Ahmedabad Gujarat, India Zobone International Outsourcing Pvt. Ltd. Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Role Overview

We are looking for a highly skilled and experienced Senior Appointment & Customer Support Specialist to join our growing Dental support team. This individual will play a pivotal role in supporting dental practices in the UK by delivering outstanding appointment management and patient support services. The ideal candidate will possess a strong background in international voice processes, preferably within the healthcare or dental sectors, and demonstrate a high level of professionalism, empathy, and efficiency in handling patient interactions.

Key Responsibilities:

Appointment Coordination:

  • Efficiently manage and schedule patient appointments using dental practice management software
  • Liaise with UK-based dental teams to ensure optimal scheduling based on clinical priorities and provider availability
  • Send appointment confirmations, reminders, and post-visit follow-ups via email or phone.
  • Actively follow up on cancellations, rescheduling, and no-shows to maximize chair-time utilization and patient satisfaction survey such as google and NHS choices.

Customer Support:

  • Act as the first point of contact for patients through phone and email, ensuring a courteous and supportive experience.
  • Address queries related to dental treatments, appointment logistics, billing, insurance claims, and general inquiries.
  • Resolve common issues independently, and escalate complex or sensitive matters to in-practice personnel or practice managers as appropriate.
  • Maintain a calm, compassionate, and patient-focused approach in all communications.

Administrative Support:

  • Maintain up-to-date and accurate patient records in the practice management system.
  • Assist with updating patient profiles.
  • Generate basic reports related to appointment trends, cancellations, and patient feedback.
  • Support UK teams with ad-hoc administrative tasks such as data entry, internal documentation, and maintaining compliance checklists.

Operations & Collaboration:

  • Collaborate effectively with dental practice teams across the UK to align on daily scheduling needs and patient communication workflows.
  • Monitor and report on operational bottlenecks, offering suggestions for process improvements based on frontline insights.
  • Participate in regular team meetings and training sessions to stay current with service protocols and software tools.

Requirements:

  • 2–4 years of experience in international voice processes (preferably supporting UK/US/ANZ customers).
  • Prior experience in healthcare scheduling, appointment setting, or dental customer service is highly desirable.
  • Exceptional communication skills in English, both verbal and written.
  • Proficient in using CRM or healthcare/dental practice management software.
  • Strong time management and organizational skills with a high attention to detail.
  • Comfortable working in a fast-paced, UK-shift environment with high volumes of patient interaction.

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

Experience:

  • International voice customer service: 2 years (Required)

Work Location: In person

  • customer support executive

    4 days ago

    Prahlad Nagar, Ahmedabad, Gujarat, India Xelentor Technologies Full time ₹ 84,000 - ₹ 4,80,000 per year

    About the Role:· We are looking for a proactive and customer-focused Customer Support Executive with experience in the Environment, Health & Safety (EHS) domain.· The ideal candidate will have excellent English communication skills, the ability to handle international clients, and a good understanding of EHS processes and compliance workflows.· This role...

  • Sr Business development Executive

    2 weeks ago

    Prahlad Nagar, Ahmedabad, Gujarat, India Seawind Solution Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Designation: Sr Business development ExecutiveLocation : Ahmedabad (Iskon)Experience : 1-2yrs ( Education sector)Job description:Roles & Responsibilities:Student & Parent CounsellingStudents & parents ne education tablet na features, benefits ane learning outcome samjāvvu.Proper requirement understand kari ne customized solution suggest karvu.Sales & Target...

  • Customer Support Executive

    2 weeks ago

    Prahlad Nagar, Ahmedabad, Gujarat, India Ethics Group of Companies Full time

    **Designation - Customer Support Executive** **Location - Prahlad Nagar, Ahmedabad** **Company - Ethics fintech Pvt Ltd** **Job Description -** - Assisting Customer in filling out forms. - Answering their questions about the loan process. - Requesting necessary documents for the loan. **Requirement-** - Have a Good Communication Skill **Educational...

  • Customer Support Executive

    2 weeks ago

    Prahlad Nagar, Ahmedabad, Gujarat, India Oakmont Magnus Global Full time

    Engage with customers via inbound call to provide timely and accurate responses to inquiries, troubleshoot issues, and ensure a positive customer experience. Develop a comprehensive understanding of our services to address customer queries effectively and provide relevant information. Investigate and resolve customer issues, escalating to higher tiers of...

  • Customer Support Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Mavenvista Technologies Full time

    **Experience**:Freshers** **Roles and Responsibilities**: - Effectively resolving customer support query via call or ticketing tool. - Creating / updating platform usage reports on weekly and monthly basis and also sharing the same with respective client SPOC. - Ensuring highest Customer Satisfaction through appropriate handling of Customer Complaints &...

  • Customer Support Executive

    2 weeks ago

    Ahmedabad, Gujarat, India SRI BALAJI MAXMAIL PVT LTD Full time

    Customer Support Executive Job Description We are looking for a qualified Customer Support Executive to display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring with the team and mediating with customers. An outstanding customer support executive should possess a proven...

  • Sr. Marketing Executive

    2 weeks ago

    Mem Nagar, Ahmedabad, Gujarat, India Zodiac Energy Ltd. Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description (JD) for Sr. Marketing Executive – Ground Mount Solar Projects:Job Title:- Sr. Marketing Executive – Ground Mount Solar IndustryLocation: [Ahmedabad]Department: Marketing & Business DevelopmentReports to: Marketing Manager/Head – Sales & MarketingKey Responsibilities:Develop and execute marketing strategies specifically for...

  • Executive Customer Support

    2 weeks ago

    Ahmedabad, Gujarat, India MavenVista Technologies Pvt Ltd Full time

    Designation: Executive - Customer Support Location: Ahmedabad Preferably we are looking for someone who can join us in Next 15days. Salary Range: 25-35K per month **Qualifications & Experience**: Preferably a Graduate with minimum 3 years of experience or MBA with minimum 1 year of experience - Excellent English Communication & Soft Skills or Fresher with...

  • Customer Support Internship

    2 weeks ago

    Prahlad Nagar, Ahmedabad, Gujarat, India Glasier Inc Full time

    **Excellent English communication.** - Help maintain a positive and professional tone in all customer interactions. - Follow up with customers to ensure their issues are fully resolved. - Update customer records and track inquiries in the CRM system. Schedule: - US shift **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year...

  • Immediate Joiner Customer Support Executive

    2 hours ago

    Prahlad Nagar, Ahmedabad, Gujarat, India Parex Technologies Full time

    **Experience: 2 to 7 Years** **Location: Ahmedabad** **Work From Office Only** **Job description**: - To solve the queries of the customer via Mail, Chat & Web Call. - No Sales process is required - To provide the best resolution to the customers. - To work with the software technical team(if required) to resolve the customer problem - Proficient in...