customer support executive

2 weeks ago

Prahlad Nagar Ahmedabad Gujarat, India Xelentor Technologies Full time ₹ 84,000 - ₹ 4,80,000 per year

About the Role:

· We are looking for a proactive and customer-focused Customer Support Executive with experience in the Environment, Health & Safety (EHS) domain.

· The ideal candidate will have excellent English communication skills, the ability to handle international clients, and a good understanding of EHS processes and compliance workflows.

· This role involves managing day-to-day client communication, ensuring timely query resolution, and maintaining high service quality standards.

Key Responsibilities:

· Act as the first point of contact for global EHS clients via email, chat, and calls.

· Handle client queries, requests, and concerns with professionalism and accuracy.

· Maintain detailed client interaction records in CRM or ticketing tools.

· Coordinate with internal EHS, Operations, and Technical teams to resolve client issues.

· Prepare and maintain EHS-related reports, audit documentation, and compliance records.

· Follow up with clients to ensure satisfaction and issue closure.

· Escalate complex issues to the Account Manager or Technical Lead when needed.

· Contribute ideas for improving client experience and service efficiency.

Required Skills & Qualifications:

· Bachelor's degree in Environmental Science, Safety Management, or Business Administration (preferred).

· 2–4 years of experience in Customer Support / Client Servicing / Helpdesk, preferably in the EHS or Compliance domain.

· Excellent written and verbal English communication skills (mandatory).

· Prior experience working with international clients (US / UK / Europe).

· Familiarity with EHS standards is an advantage.

· Strong problem-solving, coordination, and multitasking abilities.

· Proficiency in MS Office, CRM, and ticketing tools.

Preferred Attributes:

· Customer-first and empathetic approach.

· Strong sense of responsibility and ownership.

· Ability to work efficiently in an international time zone.

· Team player with excellent collaboration and follow-up skills.

Employment Type:

Full-time

Benefits:

· Work with international EHS clients and global teams.

· Exposure to modern EHS compliance systems and tools.

· Friendly, supportive, and professional work culture.

Job Type: Full-time

Pay: ₹10, ₹32,000.00 per month

Benefits:

  • Flexible schedule
  • Leave encashment

Work Location: In person

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