Executive Customer Support

11 hours ago

Ahmedabad Gujarat, India MavenVista Technologies Pvt Ltd Full time

Designation: Executive - Customer Support
Location: Ahmedabad
Preferably we are looking for someone who can join us in Next 15days.
Salary Range: 25-35K per month

**Qualifications & Experience**:
Preferably a Graduate with minimum 3 years of experience or MBA with minimum 1 year of experience
- Excellent English Communication & Soft Skills or Fresher with very good communication skills.
- Proficient use of MS Office will be considered as an added advantage

Job description:

- Coordinate with Customer Support team: Plan their output and ensure effective execution & provide desired guidance
- Provide Direct Customer Support and ensure relation Management
- Collection of customer feedback from time to time and design improvement of services
- Review & Resolve Escalations
- Evaluate Performance of the team members
- Coordinate with account manager & provide time to time feedback
- Create and update training documentation or manuals
- Learning new releases/modules of software and work along with support team members for effective implementation of new releases
- Ensuring highest Customer Satisfaction through appropriate handling of Customer Complaints & Suggestions
- Design strategy for superior product adoption & execute them effectively
- Would be required to manage support ticketing tool for managing customer queries/issues or suggestions
- Responsible for creating/reviewing system usage reports/MIS and ensure timely sharing of reports to client

Technical Competencies:

- Communication skills
- Presentation skills
- Interpersonal Skills
- Excellent in MS Office

Preferable Add ons:

- Basic Understanding of E-Auctions & Procurement process would be preferable

Immediate joining is highly preferable

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance

Schedule:

- Monday to Friday

Work Location: In person

Application Deadline: 20/01/2025
Expected Start Date: 16/01/2025

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