Customer Support Executive

6 days ago

Ahmedabad Gujarat, India Renee Cosmetics Full time

**About us**:
Timelessly inspired, endlessly enhanced
- RENÉE Cosmetics is an Indian makeup brand that's redefining beauty with its range of high quality, cruelty-free and FDA-approved innovative range of products. RENÉE believes in empowering women to own and enjoy their bold, ambitious persona and let their glam do the talking.

**Job Overview**:
We are looking for a proactive and articulate Customer Support Executive to be the first point of contact for our customers. This role demands a strong customer-centric approach, excellent communication skills, and the ability to resolve queries across multiple channels in a timely and professional manner

**Key responsibilities**:

- Respond promptly to inquiries, ensuring accurate information and empathetic resolutions
- Log and track customer queries, feedback, and complaints systematically and maintain accurate records of customer interactions and issues in the company’s CRM system.
- Collaborate with internal departments to address and resolve customer concerns
- Assist customers in navigating the company’s website, troubleshooting technical issues, or clarifying product details.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the solution.
- Collect customer feedback on product and service and suggest improvements to management based on customer insights.

**Qualifications & Skills**:

- Graduate in any discipline
- Years of Experience required 0-1 years.
- Excellent verbal and written communication skills
- Strong problem-solving skills, patience, and attention to detail
- Well-groomed and professional appearance
- Willingness to work on weekends when required
- Prior experience in a customer support or service-related role is preferred

**Preferred**:

- Prior experience in a customer support or client service role within the beauty, e-commerce, or retail sector
- Familiarity with CRM tools or customer service software.
- Understanding of customer behavior in the D2C (direct-to-consumer) market

**Why Join Us?**
- Be part of a fast-growing and reputable beauty brand in India
- Work with a collaborative and passionate team in a dynamic industry
- Professional development opportunities and career growth
- Contribute meaningfully to an organization that is redefining customer experience in cosmetics

  • Customer Support Executive

    1 week ago

    Ahmedabad, Gujarat, India SetuBridge Technolabs Full time

    SetuBridge is hiring for qualified Customer Support Executive representatives who will offer excellent customer support to end business clients.. Customer Support Executive Responsibilities: - Managing a team of representatives offering customer support. Overseeing the customer service process. Handle customer complaints, provide appropriate solutions and...

  • Customer Support Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Flexbinzone Full time

    Job Title: Customer Support Executive Location: Ahmedabad, Gujarat Educational Qualification: Graduate in any stream Experience: 6 months to 2 years in BPO Role: Customer Support Executive **Salary**: up to 3.60 LPA + Incentive **Job Description**: As a Customer Support Executive, you will be responsible for handling inquiries and providing support to...

  • Customer Support Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Lets Talk Business Pvt. Ltd. Full time

    **Job Title**: Order Management Executive / Customer Support Executive **Experience Required**: 6 months to 1 year **Key Responsibilities**: - Manage and process customer orders efficiently. - Provide exceptional support to customers, addressing queries and resolving issues. - Ensure timely coordination with relevant teams for seamless order...

  • Customer Support Executive

    2 weeks ago

    Ahmedabad, Gujarat, India VasyERP Solutions Pvt. Ltd. Full time

    **About the Role**: As a **Customer Support Executive**, you will be the first point of contact for customers using our ERP software. Your main responsibility is to understand their issues, provide helpful guidance, and coordinate with the technical team when needed. You will also assist in ensuring smooth usage of the software by helping customers with...

  • Customer Support Executive

    2 days ago

    Ahmedabad, Gujarat, India Shark CyberTech Full time

    We are currently seeking a dedicated and experienced Customer Support Executive to join our team and assist our valued customers. **Experience**: 1-2 Years **Roles and Responsibilities**: - Assist customers with product/service-related issues, troubleshooting, and problem resolution. - Address customer complaints and concerns promptly and...

  • Customer Support Executive

    7 days ago

    Ahmedabad, Gujarat, India Just Dogs Spalons Pvt Ltd Full time

    JOB DESCRIPTION - CUSTOMER SUPPORT EXECUTIVE Key Responsibilities: 1. Inbound Customer Support: - Address customer concerns, resolve issues, and escalate complex cases to the appropriate team if needed. - Maintain a high level of product knowledge to offer effective support. 2. Outbound Sales Calls: - Proactively reach out to potential customers to...

  • Customer Support Executive

    1 week ago

    Ahmedabad, Gujarat, India Gamesys11 Full time

    **About Gamesys11**: Gamesys11 is an innovative fantasy sports platform tailored for the Indian market. As a rapidly expanding startup, we are dedicated to providing sports enthusiasts with thrilling and engaging fantasy gaming experiences. **Responsibilities**: - Address customer inquiries, concerns, and technical issues promptly and professionally. -...

  • Customer Support Executive

    6 days ago

    Ahmedabad, Gujarat, India Gamesys11 Full time

    **About Gamesys11**: Gamesys11 is an innovative fantasy sports platform tailored for the Indian market. As a rapidly expanding startup, we are dedicated to providing sports enthusiasts with thrilling and engaging fantasy gaming experiences. **Responsibilities**: - Address customer inquiries, concerns, and technical issues promptly and professionally. -...

  • Customer Support Executive

    3 hours ago

    Ahmedabad, Gujarat, India Triedge Solutions Full time

    **Position**: Customer Support Executive **job Role & Job Location**: - **Responsibility & Qualification**: - Utilize the transportation company’s portal to generate competitive quotes based on the customer requirements. - Understand the pricing structures, shipping options, and additional fees or charges to the customer. - Fresher only. - Strong...

  • Customer Support Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Sophos Full time

    **About Us** **Role Summary** The Customer Support Executive (CSE) group is a team within Sophos India Support Operations. This versatile and dynamic team provides critical support to the overall Support Operations. While the primary objective is to ensure Call Queue Service Level Agreements (SLAs) are met by expertly handling customer calls during peak...