Customer Support Executive

3 days ago

Ahmedabad Gujarat, India Renee Cosmetics Full time

**About us**:
Timelessly inspired, endlessly enhanced
- RENÉE Cosmetics is an Indian makeup brand that's redefining beauty with its range of high quality, cruelty-free and FDA-approved innovative range of products. RENÉE believes in empowering women to own and enjoy their bold, ambitious persona and let their glam do the talking.

**Job Overview**:
We are looking for a proactive and articulate Customer Support Executive to be the first point of contact for our customers. This role demands a strong customer-centric approach, excellent communication skills, and the ability to resolve queries across multiple channels in a timely and professional manner

**Key responsibilities**:

- Respond promptly to inquiries, ensuring accurate information and empathetic resolutions
- Log and track customer queries, feedback, and complaints systematically and maintain accurate records of customer interactions and issues in the company’s CRM system.
- Collaborate with internal departments to address and resolve customer concerns
- Assist customers in navigating the company’s website, troubleshooting technical issues, or clarifying product details.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the solution.
- Collect customer feedback on product and service and suggest improvements to management based on customer insights.

**Qualifications & Skills**:

- Graduate in any discipline
- Years of Experience required 0-1 years.
- Excellent verbal and written communication skills
- Strong problem-solving skills, patience, and attention to detail
- Well-groomed and professional appearance
- Willingness to work on weekends when required
- Prior experience in a customer support or service-related role is preferred

**Preferred**:

- Prior experience in a customer support or client service role within the beauty, e-commerce, or retail sector
- Familiarity with CRM tools or customer service software.
- Understanding of customer behavior in the D2C (direct-to-consumer) market

**Why Join Us?**
- Be part of a fast-growing and reputable beauty brand in India
- Work with a collaborative and passionate team in a dynamic industry
- Professional development opportunities and career growth
- Contribute meaningfully to an organization that is redefining customer experience in cosmetics

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