Customer Support Executive

15 hours ago

Ahmedabad Gujarat, India Gamesys11 Full time

**About Gamesys11**:
Gamesys11 is an innovative fantasy sports platform tailored for the Indian market. As a rapidly expanding startup, we are dedicated to providing sports enthusiasts with thrilling and engaging fantasy gaming experiences.

**Responsibilities**:

- Address customer inquiries, concerns, and technical issues promptly and professionally.
- Troubleshoot and resolve user issues related to the app, gameplay, payments, and more.
- Guide users through app features, rules, and promotions to enhance their experience.
- Collaborate with cross-functional teams to relay customer feedback and ensure continuous improvement.
- Please make sure to maintain accurate and detailed records of customer interactions and resolutions.
- Assist in monitoring and moderating user interactions on social media platforms.
- Contribute to creating a positive and user-friendly support experience.

**Requirements**:

- 1 year of experience in a customer support role.
- Excellent communication skills in English and Hindi, both written and verbal.
- Proficiency in using customer support software and tools.
- Strong problem-solving abilities and a customer-centric mindset.
- Tech-savvy with the ability to troubleshoot basic technical issues.
- Empathy, patience, and a friendly attitude towards customers.
- Ability to work independently and as part of a team in a fast-paced startup environment.
- Sports and fantasy gaming enthusiasm is a plus.

**Benefits**:

- Opportunity to work in a startup environment with room for growth and learning.
- Collaborative and vibrant workplace culture.
- Exciting opportunities to engage with the dynamic fantasy sports industry.

If you're a dedicated and compassionate Customer Support Executive looking to contribute to an exciting startup journey in the fantasy sports realm, we invite you to apply. Join Gamesys11 and be a key player in delivering unparalleled support to our valued users.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Experience**:

- Customer service: 1 year (required)
- total work: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Expected Start Date: 13/09/2024

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