Customer Support Executive

17 hours ago


Navrangpura Ahmedabad Gujarat, India WORDS WORTH Full time

**Company**: Words Worth

**Job title**:Customer Support Executive

**About Us**:
We are an innovative **EdTech company** dedicated to transforming education through cutting-edge technology. Our team is passionate about creating engaging and effective learning experiences.

**Key Responsibilities**:

- **Issue Resolution**: Troubleshoot and resolve non-technical issues, escalating complex problems as needed.
- **Product Knowledge**: Understand our products and services to effectively assist users.
- **Documentation**: Record user interactions and issues in the CRM, building a knowledge base for future reference.
- **Feedback Collection**: Collect user feedback to enhance our offerings and customer experience.

**Qualifications**:

- Excellent **verbal and written communication skills.**:

- Previous experience in customer support or a similar role for at least **3 years.**

Pay: From ₹30,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 3 years (required)

**Language**:

- English (required)

Work Location: In person



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