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Customer Support Executive
2 weeks ago
**Company**: Words Worth
**About Us**:
We are an innovative EdTech company dedicated to transforming education through cutting-edge technology. Our team is passionate about creating engaging and effective learning experiences.
**Key Responsibilities**:
- **Issue Resolution**: Troubleshoot and resolve technical and non-technical issues, escalating complex problems as needed.
- **Product Knowledge**: Understand our products and services to effectively assist users.
- **Documentation**: Record user interactions and issues in the CRM, building a knowledge base for future reference.
- **Feedback Collection**: Collect user feedback to enhance our offerings and customer experience.
**Qualifications**:
- Excellent **verbal and written communication skills.**:
- Previous experience in customer support or a similar role.
Pay: From ₹20,000.00 per month
Schedule:
- Day shift
Work Location: In person