
Customer Support BPO
6 days ago
Shift Timing: 5:30 PM – 6:30 AM IST (Mon–Fri)
Summary:
We are hiring a Customer Support Executive with 2+ years of experience (preferably in an international voice process). The role involves handling global customer queries, resolving issues, and ensuring excellent client satisfaction.
Responsibilities:
Manage queries via phone, email & chat
Troubleshoot, escalate & resolve issues
Work on CRM tools (Zendesk/Freshdesk)
Collaborate with internal teams
Meet KPIs (response, resolution, CSAT)
Qualifications:
Min. 2 years in customer support
Strong communication & problem-solving
Experience with CRM/ticketing tools
Ability to multitask & handle pressure
Bachelor's degree preferred
Job Type: Full-time
Pay: ₹25, ₹35,000.00 per month
Work Location: In person
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