
Customer Support Executive
1 day ago
We are currently seeking a dedicated and experienced Customer Support Executive to join our team and assist our valued customers.
**Experience**: 1-2 Years
**Roles and Responsibilities**:
- Assist customers with product/service-related issues, troubleshooting, and problem resolution.
- Address customer complaints and concerns promptly and professionally.
- Develop a deep understanding of our products/services and stay informed about product updates and changes.
- Provide product recommendations and assistance to customers based on their needs.
- Generate reports on customer support metrics and performance as needed.
- Gather feedback from customers to identify areas for improvement in products, services, and processes.
- Relay customer feedback to the relevant departments for action and improvement.
**Skills and Qualifications**:
- Bachelor's degree in Business Administration, Communications, or a related field.
- 1-2 years of experience in customer support or a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficiency in MS Office and CRM software.
- Empathy and patience in dealing with customer inquiries and complaints.
**Job Types**: Full-time, Permanent
**Salary**: Up to ₹25,000.00 per month
**Benefits**:
- Leave encashment
Schedule:
- Day shift
- Fixed shift
- Morning shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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