Customer Support Executive

3 days ago

Ahmedabad Gujarat, India Just Dogs Spalons Pvt Ltd Full time

JOB DESCRIPTION - CUSTOMER SUPPORT EXECUTIVE

Key Responsibilities:
1. Inbound Customer Support:

- Address customer concerns, resolve issues, and escalate complex cases to the appropriate team if needed.
- Maintain a high level of product knowledge to offer effective support.

2. Outbound Sales Calls:

- Proactively reach out to potential customers to promote our products and services. - Inform them about upcoming events or offers.

3 Spa Booking Assistance:

- Help customers schedule spa appointments, taking into account their preferred dates and times.
- Provide information about available spa services and packages, ensuring a seamless booking process.

4. Online Order Issue Resolution:

- Investigate and resolve any issues related to online orders, such as delivery problems, payment processing, or product defects.

5. Communication Skills:

- Communicate effectively in a friendly and professional manner, ensuring customers feel valued and heard.
- Provide clear and concise instructions and information to customers.

Qualifications:

- High school diploma or equivalent (Bachelor's degree preferred).
- Proven experience in customer support or sales roles, preferably in a e-commerce/hospitality/aielines or spa industry.
- Excellent communication skills in English (additional language proficiency may be beneficial).
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficiency in using customer support software and CRM systems.
- Ability to work independently and as part of a team.
- Strong problem-solving and multitasking abilities

**Salary**: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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