Customer Support Executive

17 hours ago

Odhav Ahmedabad Gujarat, India Wellvort Fashion Private Limited Full time

**Key Responsibilities**:

- **Issue Resolution**: Identify and troubleshoot customer problems, provide accurate solutions, and escalate complex issues to appropriate departments or higher management as needed.
- **Customer Satisfaction**: Ensure customer satisfaction by delivering timely and professional responses, exceeding customer expectations, and maintaining a high level of service quality.
- **Product Knowledge**: Develop a deep understanding of company products/services, features, and functionalities to effectively assist customers and address their queries.
- **Documentation**: Maintain accurate records of customer interactions, inquiries, complaints, and resolutions in the company's CRM system or database.
- **Feedback Handling**: Gather feedback from customers, analyze trends, and provide insights to improve products, services, and customer support processes.
- **Team Collaboration**: Collaborate with internal teams, including sales, marketing, and product development, to coordinate customer support efforts and ensure a seamless customer experience.
- **Quality Assurance**: Adhere to company policies, procedures, and quality standards to ensure consistent and reliable customer support delivery.

**Skills**:

- Proven experience in customer service or support roles, preferably in a similar industry.
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Strong problem-solving abilities and the capacity to handle challenging customer situations with empathy and professionalism.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- Ability to work independently and collaboratively in a fast-paced environment.

Wellvort Fashion Private Limited

Komal Chauhan

HR Executive

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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