Customer Support Executive

2 weeks ago


Odhav Ahmedabad Gujarat, India KAKA INDUSTRIES Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job description:

Job Description – Telecaller

Position: Telecaller

Experience Required: 6 months – 2 years

Education Qualification: Diploma/Graduate from CIPET

Location: Ahmedabad, Gujarat

Employment Type: Full-time

Key Responsibilities

  • Handle outbound/inbound calls to prospective and existing customers.
  • Explain products/services clearly and persuasively.
  • Generate leads, maintain customer database, and follow up regularly.
  • Achieve daily/weekly/monthly call targets and conversion goals.
  • Resolve customer queries and escalate issues when required.
  • Maintain professionalism and adhere to company call scripts & policies.
  • Provide feedback and contribute to process improvement.

Required Skills & Competencies

  • Good communication skills in English/Hindi/Gujarati
  • English communication skills must.
  • Basic computer knowledge (MS Office, CRM tools).
  • Ability to handle rejection and remain motivated.
  • Strong listening, persuasion, and negotiation skills.
  • Willingness to work in a target-driven environment.
  • Candidates with prior telecalling, customer support, or sales experience (6 months – 2 years).

Educational background from CIPET, with good technical understanding for product explanation (if related to plastics/polymer industry).

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • Location is comfortable Odhav ?
  • English communication required 10/10 ?

Work Location: In person



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