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Customer Support Executive
2 weeks ago
Job description:
Job Description – Telecaller
Position: Telecaller
Experience Required: 6 months – 2 years
Education Qualification: Diploma/Graduate from CIPET
Location: Ahmedabad, Gujarat
Employment Type: Full-time
Key Responsibilities
- Handle outbound/inbound calls to prospective and existing customers.
- Explain products/services clearly and persuasively.
- Generate leads, maintain customer database, and follow up regularly.
- Achieve daily/weekly/monthly call targets and conversion goals.
- Resolve customer queries and escalate issues when required.
- Maintain professionalism and adhere to company call scripts & policies.
- Provide feedback and contribute to process improvement.
Required Skills & Competencies
- Good communication skills in English/Hindi/Gujarati
- English communication skills must.
- Basic computer knowledge (MS Office, CRM tools).
- Ability to handle rejection and remain motivated.
- Strong listening, persuasion, and negotiation skills.
- Willingness to work in a target-driven environment.
- Candidates with prior telecalling, customer support, or sales experience (6 months – 2 years).
Educational background from CIPET, with good technical understanding for product explanation (if related to plastics/polymer industry).
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Provident Fund
Application Question(s):
- Location is comfortable Odhav ?
- English communication required 10/10 ?
Work Location: In person