Customer Support Executive

2 days ago

Ahmedabad Gujarat, India Tatvacare Full time

**Company**: Tatvacare

**Location**: Ahmedabad

**Position**: Customer Support Executive

**Female Only.**

**About Us**:
Tatvacare is a leading healthtech company dedicated to serving doctors and patients with innovative healthcare solutions. We provide comprehensive care plans for patients and advanced software solutions for doctors to enhance their practice and patient care.

**Job Summary**:
**Key Responsibilities**:

- **Welcome Calls**: Initiate welcome calls to onboard new patients, providing them with essential information about their care plan and guiding them through the process.
- **Customer Support**: Assist patients and doctors with any issues they encounter, ensuring a high level of customer satisfaction.
- **Technical Support**: Provide technical assistance related to our software and tools, helping users troubleshoot and resolve any problems.
- **Documentation**: Maintain accurate records of customer interactions, feedback, and issues in our support system.
- **Collaboration**: Work closely with other departments to escalate and resolve complex issues promptly.
- **Collaboration with Tech Team**: Collaborate with the technical team to promptly resolve customer issues, ensuring seamless communication and efficient problem-solving.
- **Continuous Improvement**: Stay updated with our product features and updates to provide accurate and up-to-date information to customers.

**Qualifications**:

- **Experience**: Minimum of 1 year of experience in customer support, preferably in the healthtech or related industry.
- **Technical Skills**: Proficiency with customer support tools and software.
- **Communication Skills**: Excellent verbal and written communication skills in [languages required, e.g., English, Hindi].
- **Problem-Solving**: Strong problem-solving skills with the ability to handle difficult situations calmly and effectively.
- **Customer-Focused**: A genuine desire to help and support customers, ensuring their needs are met and exceeded.
- **Team Player**: Ability to work collaboratively within a team and across departments.
- **Organizational Skills**: Strong organizational skills with attention to detail and the ability to multitask.

**Benefits**:

- Competitive salary and benefits package
- Opportunity to work in a growing and innovative healthtech company
- Collaborative and supportive work environment
- Professional development and growth opportunities

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift

Work Location: In person

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