Customer Support Executive

7 hours ago

Ahmedabad Gujarat, India SRI BALAJI MAXMAIL PVT LTD Full time

Customer Support Executive Job Description

We are looking for a qualified Customer Support Executive to display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring with the team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Roles & Responsibilities:

- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.

Skills Required:

- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Fluent in English, Hindi and Local Language

Educational Qualification: Any Graduation

Experience: Min 1-3 years

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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