Customer Support Executive

7 days ago

Prahlad Nagar Ahmedabad Gujarat, India Oakmont Magnus Global Full time

Engage with customers via inbound call to provide timely and accurate responses to inquiries, troubleshoot issues, and ensure a positive customer experience. Develop a comprehensive understanding of our services to address customer queries effectively and provide relevant information. Investigate and resolve customer issues, escalating to higher tiers of support when necessary. Strive to achieve first-contact resolution whenever possible. Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the company's CRM system. Adhere to company policies and quality standards to ensure consistency and excellence in customer service.

**Qualifications**:
Previous experience in a customer support role, preferably in a Voice support (if in Medical Verification then additional advantage). Excellent written communication skills with strong command of the English language. Ability to multitask and prioritize in a fast-paced environment. Familiarity with CRM systems and VOIP systems. Graduate in any field, willing to work and grow themselves in this sector Basic knowledge to troubleshoot and address customer queries. Strong interpersonal skills and a customer-centric approach.

**Timing**: UK shift 2 PM - 10 PM (Monday to Friday).

**Additional Benefits**:Life insurance coverage, Paid Leaves, Annual bonus or performance-based incentives, Career progression opportunities, Referral bonus programs, Employee assistance programs.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Monday to Friday
- Morning shift
- UK shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

  • customer support executive

    3 days ago

    Prahlad Nagar, Ahmedabad, Gujarat, India Xelentor Technologies Full time ₹ 84,000 - ₹ 4,80,000 per year

    About the Role:· We are looking for a proactive and customer-focused Customer Support Executive with experience in the Environment, Health & Safety (EHS) domain.· The ideal candidate will have excellent English communication skills, the ability to handle international clients, and a good understanding of EHS processes and compliance workflows.· This role...

  • Customer Support Executive

    1 week ago

    Prahlad Nagar, Ahmedabad, Gujarat, India Ethics Group of Companies Full time

    **Designation - Customer Support Executive** **Location - Prahlad Nagar, Ahmedabad** **Company - Ethics fintech Pvt Ltd** **Job Description -** - Assisting Customer in filling out forms. - Answering their questions about the loan process. - Requesting necessary documents for the loan. **Requirement-** - Have a Good Communication Skill **Educational...

  • Customer Support

    2 weeks ago

    Prahlad Nagar, Ahmedabad, Gujarat, India VahlayConsulting Full time

    Job Description: Customer Support Executive (Night Shift) **Position**: Customer Support Executive **Shift**: Night Shift **Location**: Prahladnagar **Company**: Vahlay Consulting **Experience**: [1-2 years preferred] **Education**: [High School Diploma/Bachelor’s Degree preferred] Job Summary: Vahlay Consulting is seeking dedicated and empathetic...

  • Customer Care Support Executive

    2 weeks ago

    Prahlad Nagar, Ahmedabad, Gujarat, India AMIN MIGRATION Full time

    Maintaining a positive, empathetic, and professional attitude toward clients at all times. - Responding promptly to client inquiries. - Communicating with clients through various channels. - Knowing our services inside and out so that you can answer questions. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating...

  • Customer Support Manager

    2 weeks ago

    Prahlad Nagar, Ahmedabad, Gujarat, India Jaynik Eduserve Private Limited Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    Job Summary:We are seeking a highly motivated and experienced Customer Support Manager to lead and oversee the customer support operations of our organization. The incumbent will be responsible for ensuring that our customers receive exceptional service and support at all times. This role involves managing the day-to-day activities of the support team,...

  • Customer Relationship Executive

    2 weeks ago

    Prahlad Nagar, Ahmedabad, Gujarat, India Power Palazzo Pvt Ltd & SmaratiQo Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Customer Relationship Management (CRM):Maintain and update customer database using CRM software.Build and maintain strong relationships with existing and potential customers.Follow up on leads, inquiries, and quotations to convert them into sales.Handle customer queries and provide timely updates on product availability, quotations, and delivery...

  • Customer Support Executive

    1 week ago

    Ahmedabad, Gujarat, India SRI BALAJI MAXMAIL PVT LTD Full time

    Customer Support Executive Job Description We are looking for a qualified Customer Support Executive to display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring with the team and mediating with customers. An outstanding customer support executive should possess a proven...

  • Executive Customer Support

    7 days ago

    Ahmedabad, Gujarat, India MavenVista Technologies Pvt Ltd Full time

    Designation: Executive - Customer Support Location: Ahmedabad Preferably we are looking for someone who can join us in Next 15days. Salary Range: 25-35K per month **Qualifications & Experience**: Preferably a Graduate with minimum 3 years of experience or MBA with minimum 1 year of experience - Excellent English Communication & Soft Skills or Fresher with...

  • Customer Support Internship

    5 days ago

    Prahlad Nagar, Ahmedabad, Gujarat, India Glasier Inc Full time

    **Excellent English communication.** - Help maintain a positive and professional tone in all customer interactions. - Follow up with customers to ensure their issues are fully resolved. - Update customer records and track inquiries in the CRM system. Schedule: - US shift **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year...

  • Customer Support Executive

    1 day ago

    Ahmedabad, Gujarat, India Flexbinzone Full time

    Job Title: Customer Support Executive Location: Ahmedabad, Gujarat Educational Qualification: Graduate in any stream Experience: 6 months to 2 years in BPO Role: Customer Support Executive **Salary**: up to 3.60 LPA + Incentive **Job Description**: As a Customer Support Executive, you will be responsible for handling inquiries and providing support to...