Customer Support Executive
4 days ago
**Experience**:Freshers**
**Roles and Responsibilities**:
- Effectively resolving customer support query via call or ticketing tool.
- Creating / updating platform usage reports on weekly and monthly basis and also sharing the same with respective client SPOC.
- Ensuring highest Customer Satisfaction through appropriate handling of Customer Complaints & Suggestions.
- Creating easy to understand user manuals/FAQ and updating the same after each product updates.
- Responsible for creating required MIS reports for each client in Excel or PPT or Word file.
- Guiding & supporting clients for better utilization of services offered by the organization.
- Appropriate internal communication with Tech Dept, Sales, Marketing & the Management for query/ bug resolution.
- Supporting & conducting Auctions Events if needed.
**Competencies / Qualifications/ Experience**:
**Qualification**: Freshers
**Purpose **:Act as a liaison between the clients and the organization and offer assistance with a variety of tasks including but not limited to; Auctions, complaints, queries, information, suggestions etc.
**Scope**: The Executive reports to the Sr CSE and is accountable for formulating resolution and response in a timely and accurate manner and providing excellent customer services.
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