CRM Executive

2 weeks ago

Bengaluru, Karnataka, India Happy Living Full time ₹ 1,80,000 - ₹ 5,40,000 per year

Key Responsibilities:

  • Customer Relationship Management:
  • Develop and maintain strong, long-term relationships with customers.
  • Serve as the primary point of contact for customers, addressing their inquiries, concerns, and feedback.
  • Ensure a personalized experience for each customer by understanding their unique needs.
  • Client Retention:
  • Identify and implement strategies to improve customer retention.
  • Monitor customer satisfaction levels and resolve issues promptly.
  • Conduct follow-up calls or emails to gather feedback after services or products are delivered.
  • Sales Support:
  • Collaborate with the sales team to identify cross-selling or up-selling opportunities.
  • Assist customers in making informed decisions by understanding their requirements and recommending appropriate products or services.
  • Process orders, returns, and exchanges, ensuring a smooth transaction process.
  • Problem Resolution:
  • Address and resolve customer complaints, acting as a mediator when necessary.
  • Work with internal teams (e.g., logistics, product development, or technical support) to resolve any issues that may affect the customer experience.
  • Maintain a record of customer complaints and resolutions for future reference.
  • Customer Feedback & Reporting:
  • Collect customer feedback through surveys, interviews, or direct conversations.
  • Provide regular reports on customer satisfaction, trends, and areas of improvement to management.
  • Use customer insights to drive improvements in service offerings or product designs.
  • Collaboration with Other Departments:
  • Work closely with the marketing and product teams to ensure customer needs are incorporated into promotional campaigns and product enhancements.
  • Assist in the development of training materials and processes to improve customer interactions across all touchpoints.
  • CRM Software Utilization:
  • Manage and update customer information using CRM software (e.g., Salesforce, Zoho CRM, HubSpot).
  • Track customer interactions, sales opportunities, and project timelines in CRM tools.

Qualifications:

  • Education: A bachelor's degree in Business, Marketing, Communication, or a related field.
  • Experience:
  • Previous experience in customer service or customer relationship management is preferred (0-3 years).
  • Experience working in a similar industry is a plus ( Health & wellness)
  • Skills:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and conflict resolution skills.
  • Proficient in using CRM software (Salesforce, Zoho, HubSpot, etc.).
  • Ability to understand customer needs and translate them into actionable solutions.
  • High attention to detail and strong organizational skills.

Desired Traits:

  • Empathetic and customer-centric mindset.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • Strong team player with the ability to collaborate across departments.
  • Enthusiastic and positive attitude towards customer interaction.

Job Type: Full-time

Pay: ₹15,000.00 per month

Ability to commute/relocate:

  • Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Language:

  • Hindi and English (Required)

Work Location: In person

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