Associate Project Manager

3 days ago

Bengaluru, Karnataka, India Kapture CRM Full time

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

Roles & Responsibilities-

  • Accountable and responsible for the end-to-end delivery of CRM Implementation for various clients
  • Ensure that the business needs are clearly understood and the technology implemented meets the needs and expectations of the business.
  • Lead project execution and coordination efforts to ensure projects are completed on schedule and within budget.
  • Develop project documentation -e.g. BRD, SOW, project plan, and resource plan.
  • Ensure resources assigned to projects are meeting deadlines and focused on the project activities.
  • Escalate issues, risks, and decisions to EM or other stakeholders as necessary and develop mitigating actions.
  • Monitor progress and status of deliverables.
  • Review projects for completeness of thought and consistency of approach and interface.
  • Ensure standards, procedures, and methodologies in the delivery life cycle are followed.
  • Communicate development and production status and issues to EM.
  • Prepare overall project schedule, milestones, tasks, and estimates.
  • External customer interaction - worked with multiple customers with periodic follow-ups

Requirements-

  • 2-5 years of experience in handling projects for implementation of ticketing platforms (required). Minimum Qualification should be B.E. or B.Tech. Engineering in computers would be preferred.
  • Candidates with prior experience in software implementation are preferred.
  • Project Management certifications like PMP, CSM, PRINCE2 would be preferred.
  • Candidate with techno functional experience would be an advantage
  • CRM/ERP/ServiceDesk implementation experience in B2C/B2B SAAS Software will be an added advantage
  • Should be proficient in project and bug tracking tools like Jira.
  • Should be Process oriented. Ability to work with deadlines
  • Should have Very Good Communication and relationship building skills
  • Should have Very good skills in problem solving, planning, estimating and documentation
  • Should be a Very organized professional with a great timeline and owner/ task management capabilities
  • Should be able to understand client requirements clearly, articulate, document and communicate the same to internal teams.
  • Work in sync with tech and non tech teams
  • Basic understanding of technology including API's , different types of platforms etc

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