Enterprise Account Manager

WHY DEPT?
We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skill set in tech and marketing. That's why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we're big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

Role: Enterprise Account Manager
As an Enterprise Account Manager, you will play a crucial role in fostering and expanding relationships with our enterprise-level clients. You will be responsible for understanding the unique needs of each client, ensuring their satisfaction with our services, and identifying opportunities for upselling and cross-selling. This position requires a strategic mindset, excellent communication skills, and a deep understanding of both our services and the clients' business objectives.

You'll be responsible for:

• Client Relationship Management:
• Build and maintain strong, long-lasting relationships with enterprise-level clients.
• Understand clients' business goals and challenges to align our services with their needs.
• Act as the main point of contact and advocate for clients within the organization.
• Account Development:
• Ensure client retention and satisfaction through proactive communication and issue resolution.
• Identify opportunities for upselling and cross-selling additional services.
• Collaborate with internal teams to create customized solutions that address clients' evolving requirements.
• Strategic Planning:
• Develop account plans and strategies to achieve targets.
• Stay informed about industry trends, market conditions, and competitors to provide valuable insights to clients.
• Collaboration with Cross-Functional Teams:
• Work closely with sales, marketing, project management, development, support teams to deliver comprehensive solutions and support to clients.
• Communicate client feedback to internal teams for continuous improvement.
• Contract Negotiation and Renewals:
• Manage contract negotiations, renewals, and pricing discussions.
• Collaborate with legal and finance teams to ensure compliance with company policies and regulations.
• Reporting and Analysis:
• Track and report on key account metrics, account performance, and client satisfaction.
• Use data-driven insights to make informed decisions and identify areas for improvement.
• Customer Advocacy:
• Promote customer success stories and testimonials to showcase the value of our services.
• Act as a customer advocate within the company, ensuring that client feedback contributes to better development and improvement.

You'll need to have:

• Bachelor's degree in business, Marketing, or a related field.
• Proven experience as an Account Manager or in a similar client-facing role within the IT industry.
• Strong understanding of IT products, services, and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work collaboratively in a cross-functional team environment.
• Results-oriented with a focus on achieving account targets and customer satisfaction.\

WE SUPPORT YOU BEING YOU:
DEPT
is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We're committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone's identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It's totally confidential and only used to make sure you feel fully supported at every step.
We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT
is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.
Learn more about DEPT
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