Account Manager

Job Description - Account Manager
Job Title: Account ManagerLocation: Mumbai

About Vymo
Vymo transforms how financial institutions manage their distribution networks and collections operations. OurAI-powered DMS and CMS platform serves 350,000+ users across 70+ global financial enterprises, enablingbanks and insurers to optimize performance across their distribution channels, and empowering banks to driveoperational excellence in collections.

Why Global Leaders Choose Vymo
Vymo partners with financial institutions through a comprehensive solution that combines deep domainexpertise with cutting-edge technology. Our platform's human-centric design, coupled with enterprise-gradescalability and AI-powered intelligence, delivers measurable business outcomes while ensuring high useradoption and engagement.

Recognition & Trust
● Backed by $45M+ funding from Peak XV partners (formerly Sequoia), Emergence Capital, andBertelsmann Investments.● Trusted by leading global financial institutions including Berkshire Hathaway, AIA, AXA, SBILife, HDFC Bank, Aditya Birla Capital, Tata AIA, ABSLI and many more● Recognized by Celent in their 2024 Distribution Management Solutions report, with anAdvanced Functionality ranking.● Featured in Gartner's Market Guide for Sales Engagement Applications and recognized as a"Strong Performer" in Forrester's Sales Engagement Wave Report.● Microsoft 'AI for All' award winner for innovation in artificial intelligence.

About Role:
We are seeking an Account Manager ( for our Lending & insurance vertical ) with a strong technical background, particularly insolutioning, to drive customer success and deliver measurable results. This individual will be deeplyengaged in problem-solving, utilizing data insights to guide client decision-making and ensure thesuccessful adoption of our solutions. The ideal candidate should have a passion for customer success,excellent communication skills, and the maturity to handle complex conversations and stakeholderinteractions with tact.

Key Responsibilities:
● Lead customer relationships, ensuring their success through effective solutioning, value delivery,and strategic guidance.● Collaborate with internal teams (Product, PreSales, Customer Success) to develop andimplement solutions tailored to client needs.● Leverage data and insights to identify opportunities for optimization, driving client adoption, andsuccess across all touchpoints.● Manage the full customer lifecycle, focusing on account growth, retention, and ensuring KPIs(Adoption, CSAT, NPS) are met.● Engage with clients on technical and strategic matters, offering clear, actionable insights thatempower them to make informed decisions.● Own the success of client projects, working closely with Customer Success Managers (CSMs)and cross-functional teams to resolve issues and exceed expectations.● Develop and execute customer success strategies to align with business goals, ensuring boththe customer and Vymo achieve their desired outcomes.● Provide leadership in client discussions, balancing technical expertise with customer needs, anddriving business value in every interaction.● Use a data-driven approach to track, analyze, and communicate progress toward customerobjectives, using insights to refine strategies as necessary.● Serve as the escalation point for any project-related issues, ensuring quick resolution andmaintaining customer satisfaction.About You:● 6+ years of experience in Account Management, Customer Success, or similar roles with a focuson solutioning and technical engagement.● Strong technical acumen with a deep understanding of solutions and products, and a passion forproblem-solving.● Proven experience in driving customer success and retention through solution-orientedconversations and strategy execution● Comfortable using data to drive decisions, with the ability to analyze trends and presentactionable insights.● Excellent communication skills, with the ability to lead client conversations, demonstratematurity, and approach situations with tact and professionalism.● Previous experience in a Customer Success role is preferred, but not mandatory if you have astrong background in technical account management.● A proactive mindset with the ability to engage customers in a consultative manner and guidethem to successful outcomes.● Strong team collaboration and leadership skills, with the ability to influence and drive resultsacross different functions.● Ability to thrive in a fast-paced environment, juggling multiple priorities while maintaining aclient-first approach.