CRM (Customer Relationship Manager)

7 days ago

Greater Noida, Uttar Pradesh, India Sunrise embedded solutions pvt Ltd Full time ₹ 2,49,108 - ₹ 4,96,216 per year

Key Responsibilities:

  • Manage end-to-end order processing — from order receipt to fulfillment.
  • Conduct regular follow-ups with existing customers for repeat orders, payments, and service feedback.
  • Coordinate with internal departments (sales, logistics, production, accounts, etc.) to ensure timely delivery and customer satisfaction.
  • Understand customer requirements, identify pain points, and provide proactive solutions.
  • Maintain accurate customer records and update CRM systems regularly.
  • Build and maintain strong, long-term customer relationships to enhance retention and loyalty.
  • Handle and resolve customer complaints or escalations promptly and professionally.
  • Monitor customer satisfaction metrics and suggest improvements to enhance the customer experience.
  • Prepare and share regular reports on orders, payments, and customer interactions with management.
  • Support the sales team with upselling or cross-selling opportunities when applicable.

Key Skills & Competencies:

  • Excellent verbal and written communication skills
  • Strong coordination and follow-up abilities
  • Customer-oriented with a problem-solving mindset
  • Good understanding of order and payment processes
  • Ability to manage multiple tasks and prioritize effectively
  • Proficiency in MS Office and CRM software
  • Strong interpersonal and negotiation skills

Job Types: Full-time, Permanent

Pay: ₹20, ₹41,503.79 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person

Speak with the employer

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