
CRM (Customer Relationship Manager)
4 days ago
Key Responsibilities:
- Manage end-to-end order processing — from order receipt to fulfillment.
- Conduct regular follow-ups with existing customers for repeat orders, payments, and service feedback.
- Coordinate with internal departments (sales, logistics, production, accounts, etc.) to ensure timely delivery and customer satisfaction.
- Understand customer requirements, identify pain points, and provide proactive solutions.
- Maintain accurate customer records and update CRM systems regularly.
- Build and maintain strong, long-term customer relationships to enhance retention and loyalty.
- Handle and resolve customer complaints or escalations promptly and professionally.
- Monitor customer satisfaction metrics and suggest improvements to enhance the customer experience.
- Prepare and share regular reports on orders, payments, and customer interactions with management.
- Support the sales team with upselling or cross-selling opportunities when applicable.
Key Skills & Competencies:
- Excellent verbal and written communication skills
- Strong coordination and follow-up abilities
- Customer-oriented with a problem-solving mindset
- Good understanding of order and payment processes
- Ability to manage multiple tasks and prioritize effectively
- Proficiency in MS Office and CRM software
- Strong interpersonal and negotiation skills
Job Types: Full-time, Permanent
Pay: ₹20, ₹41,503.79 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
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