Customer Relationship Management Manager

2 days ago

Noida, Uttar Pradesh, India EduKyu Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

At EduKyu, we specialize in meeting the higher educational and career development training needs of students and working professionals. With a wealth of experience, and a commitment to selecting acclaimed programs from prestigious universities, we aim to provide a strong academic foundation to accelerate career growth. Our team is dedicated to bridging the gap between learners and trainers, offering valuable and enriching educational experiences. EduKyu offers industry-relevant programs, in-demand courses, and pioneering academic solutions, guided by our mission to equip learners for professional success in today's competitive world.

Role Description

This is a full-time, on-site role for a Customer Relationship Management Manager located in Noida. The CRM Manager will be responsible for maintaining and improving customer relationships, overseeing the CRM system, analyzing customer data, and managing customer service operations. The role involves leading a team to ensure superior customer satisfaction, developing strategies to boost customer loyalty, and identifying opportunities for improvement in customer interactions.

Qualifications

  • Strong Analytical Skills
  • Excellent Communication Skills
  • Proficiency in Sales and Market Segmentation
  • Project Management experience
  • Ability to build and maintain customer relationships
  • Bachelor's degree in Business Administration, Marketing, or related field
  • Experience with CRM software and tools
  • Problem-solving skills and attention to detail

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