Relationship Manager
4 days ago
Relationship Manager - In-Clinic Consults
Location: Bengaluru,Karnataka,India
Key Responsibilities:
- Review prescriptions to assess whether the diagnosed disease/condition is covered under the customer's insurance policy
- Perform basic quality checks on prescriptions including:
○ Verifying doctor's name, registration ID, and specialization.
○ Ensuring mandatory details are present (diagnosis, medicines prescribed, patient details, date, etc.) - Identify and report inconsistencies or incomplete documentation
- Work closely with internal teams to seek clarifications or escalate exceptions
- Ensure adherence to internal SOPs, claim processing timelines, and confidentiality norms
- Maintain records of reviewed prescriptions with appropriate tagging (approved/needs clarification/rejected)
- Monitor provider/client performance, analyse the data, and prepare report to keep clients and internal stakeholders informed
- Proactively visit clients at their location to understand their needs, challenges and goals
- Conduct field research to stay updated on market trends and educate clients on relevant products and services and serve as a SME
Required Qualifications:
- Master's degree in Pharmacy (Pharmacovigilance specialization) – recent graduates
welcome - Strong foundational knowledge of drugs, therapeutic categories, and disease profiles
- Attention to detail and ability to analyze documents logically
- Proficient in MS Office tools and comfortable working with digital platforms
- Strong written and verbal communication skills
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