Mgr (Service Latam 1 - Ebu)

2 days ago

India Bajaj Auto Full time ₹ 1,20,000 - ₹ 6,00,000 per year


Location - Mexico City

Travel to LATAM 



BU/Funct/ Department



Service-

Export Business Unit



Level / Grade



EX



Designation



Asst Mgr/Manager



1



Job Title



Service Manager



2



Reporting to



GM/VP



Reportees



Nil



3



Salary Range



4



Educational Qualification



Minimum Graduate Engineer (Mechanical/Automobile)



5



Age



Minimum: 



Maximum:



6



Experience



Minimum:  3



Maximum:  10



Preferred Industry Background : Automobile 2W, 3W, CV, 4W,



7



Job Roles and Responsibilities



Country Manager for Service:



Service systems & Process management:

Deploy BAL standard systems/processes & capture Service data of country

Analyze Service data and derive gaps and actionables



Develop service plans in discussion with Distributor & guide/monitor their execution

Guide Distributor on management of his Service Organization and reporting systems



Product management:

Capture feedback from Stakeholders on Product & Service

Analyze product concerns and conduct detailed study on the top concerns

Record and report product concerns to BAL technical team for product improvement



Conduct detailed benchmarking of competition products & ongoing improvements

Service Channel management:



Plan/guide Distributor on Service Channel development

Deploy Service SOPs & infrastructure of channel partners as per Guidelines

Ensure SKD & CKD assembly at Distributor and Channel as per standards



Business development:

Conceptualize & implement/ organize service promotional campaigns,

Develop & deploy Service Systems & processes



Warranty management:    



Spare parts management: Guide/monitor Spare parts distribution, stock & ordering.



Capability development:   Build capability of Distributor team & conduct periodic training to enhance their capability and of the Channel as required

Key deliverables:

Network Expansion/ Development – Service & Spares

Benchmarking and Failure reports

Trainings

Achieve targets on initiatives as per plan

CSI%

% Complaint closure within timeline



8



Competency Requirements



Technical/ Functional:

Good Technical skills : Ability to analyse product related technical issues

Understanding of Service management & development



Behavioral:

  • Analytical Skills.
  • Communication Skills.
  • Influencing Skills.
  • Leadership Skills.

Maturity to

-deal with Senior Management of multiple Distributors and drive them to execute initiatives

-conduct detailed technical investigations and technically present to Bajaj Product Support/R&D team members on design improvements as per country need


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