Mgr (Service Latam 1 - Ebu)
20 hours ago
Location - Mexico City
Travel to LATAM
BU/Funct/ Department
Service-
Export Business Unit
Level / Grade
EX
Designation
Asst Mgr/Manager
1
Job Title
Service Manager
2
Reporting to
GM/VP
Reportees
Nil
3
Salary Range
4
Educational Qualification
Minimum Graduate Engineer (Mechanical/Automobile)
5
Age
Minimum:
Maximum:
6
Experience
Minimum: 3
Maximum: 10
Preferred Industry Background : Automobile 2W, 3W, CV, 4W,
7
Job Roles and Responsibilities
Country Manager for Service:
Service systems & Process management:
Deploy BAL standard systems/processes & capture Service data of country
Analyze Service data and derive gaps and actionables
Develop service plans in discussion with Distributor & guide/monitor their execution
Guide Distributor on management of his Service Organization and reporting systems
Product management:
Capture feedback from Stakeholders on Product & Service
Analyze product concerns and conduct detailed study on the top concerns
Record and report product concerns to BAL technical team for product improvement
Conduct detailed benchmarking of competition products & ongoing improvements
Service Channel management:
Plan/guide Distributor on Service Channel development
Deploy Service SOPs & infrastructure of channel partners as per Guidelines
Ensure SKD & CKD assembly at Distributor and Channel as per standards
Business development:
Conceptualize & implement/ organize service promotional campaigns,
Develop & deploy Service Systems & processes
Warranty management:
Spare parts management: Guide/monitor Spare parts distribution, stock & ordering.
Capability development: Build capability of Distributor team & conduct periodic training to enhance their capability and of the Channel as required
Key deliverables:
Network Expansion/ Development – Service & Spares
Benchmarking and Failure reports
Trainings
Achieve targets on initiatives as per plan
CSI%
% Complaint closure within timeline
8
Competency Requirements
Technical/ Functional:
Good Technical skills : Ability to analyse product related technical issues
Understanding of Service management & development
Behavioral:
- Analytical Skills.
- Communication Skills.
- Influencing Skills.
- Leadership Skills.
Maturity to
-deal with Senior Management of multiple Distributors and drive them to execute initiatives
-conduct detailed technical investigations and technically present to Bajaj Product Support/R&D team members on design improvements as per country need
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