Service Desk Engineer

3 days ago


Gurgaon Sector Gurugram Haryana, India CARE INFOTECH Full time ₹ 1,49,000 - ₹ 3,67,477 per year

Job Description:

We are hiring a Global Service Desk Engineer with 1–2 years of experience in IT support. The role involves handling L1/L2 tickets, remote troubleshooting, and escalation management.

Responsibilities:

  • Provide first-line support for IT incidents and requests.
  • Troubleshoot hardware, software, and network issues remotely.
  • Log, track, and resolve tickets within SLA.
  • Escalate to L2/L3 teams when required.

Qualifications:

  • Graduate in IT/Computer Science.
  • 1–2 years of IT support/service desk experience.
  • Strong communication skills, ITIL knowledge preferred.

Salary: 3.6 LPA

Job Type: Permanent

Pay: ₹149, ₹367,477.33 per year



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