Service Desk Engineer

4 hours ago

Gurgaon, Haryana, India Coforge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
Service Desk Engineer

Key Skills
: IT Service Desk, Ticketing tools

Experience:
2 - 5 years

Location:
Gurgaon, Sector 44 (Near HUDA City Centre)

Shift:
6 days working (Monday to Saturday) - Sunday fixed off

Mode
:
Work from Office

Working Hours:
9:00 AM to 6:00 PM

Facilities:
No food or cab facility provided.

We at Coforge are seeking a "Service Desk Engineer " with the following skill-set:

Key Responsibilities:

  • Hands-on experience with ServiceNow or similar ticketing tools.
  • Expertise in Google Workspace products, including: Gmail ,Google Drive ,Google Hangout,Google Workspace Admin Console ,Tivoli Identity Manager , Active Directory, Shared Mailboxes and Distribution Lists.
  • Excellent written and verbal communication skills.
  • Ability to compose and respond to professional emails effectively.
  • Good understanding of ticket lifecycle management and working within defined SLAs, Roles and Responsibilities.
  • Provide L1/L2 support to end-users across the organisation.
  • Handle and resolve incidents/service requests via the ServiceNow platform.
  • Manage web-based tickets and ensure resolution within defined SLA timelines.
  • Administer user accounts, shared mailboxes, and DLs via Active Directory and Google Admin Console.
  • Troubleshoot issues related to Google Workspace tools and coordinate with backend or resolver teams when needed.
  • Communicate clearly with end-users to understand their issues, document the problem accurately, and either resolve or route the ticket to the appropriate resolver group.
  • Maintain and contribute to the knowledge base by documenting known issues and resolution steps.
  • Collaborate with internal teams to follow up on escalations and ensure timely closures.
  • Maintain a high level of customer satisfaction through prompt and professional service.

Educational Qualifications:

  • Bachelor's degree in Computer Science, IT, or related field.
  • ITIL Foundation certification (preferred).
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a collaborative team.

Notice Period:
Immediate Joiners preferrable or the Maximum notice period is 1 month

  • Service Desk Analyst

    4 days ago

    Gurgaon, Haryana, India ThoughtSol Infotech Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibility Areas (KRA)Designation: Service Desk ExecutiveLocation: GurugramExperience: Minimum 2 yearsService Desk and IT SupportResponsible for logging IT issues through phone, email, chat, and web portal.Log, track, and resolve incidents using Manage Engine and ADX tools.Assign tasks to engineers and ensure timely closure.Ensure HP warranty and AMC...

  • Senior Service Desk Analyst

    2 weeks ago

    Gurgaon, Haryana, India crescendo global Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description Senior Service Desk Analyst - 6 Years - Gurgaon Discipline: AnalyticsJob type: PermanentContact name: Vanshika KapoorContact email: Job ref: 76118Published: about 6 hours agoSenior Service Desk Analyst 6 Years - Gurgaon An exciting opportunity for a skilled Service Desk Analyst with 6 years of experience in IT Helpdesk/Service Desk...

  • Service desk Analyst

    2 days ago

    Gurgaon, Haryana, India Axa Xl Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    0-2 years of experience on Service Desk.Outstanding customer service skills and a customer first" mentality are a must.Advanced knowledge of IT principles and most supported systems and basic understanding of less commonly used systems.Subject matter ability in multiple areas of support.Strong technical knowledge and working experience with Microsoft...

  • Analyst, Service desk

    5 days ago

    Gurgaon, Haryana, India AHEAD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...

  • Analyst, Service desk

    4 days ago

    Gurgaon, Haryana, India Ahead Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...

  • Analyst, Service desk

    4 days ago

    Gurgaon, Haryana, India AHEAD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...

  • Service Desk Manager Application Support

    4 days ago

    Gurgaon, Haryana, India ARA Resources Private Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role Summary:As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns with precision, and ensuring that our systems operate seamlessly. You will leverage your exceptional...

  • Service Desk Representative

    2 weeks ago

    Gurgaon, Haryana, India Insight Enterprises Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Service Desk Representative Sr - Gurugram Requisition Number: 102311 Sr. Service Desk Representative Location: This is a hybrid opportunity in Gurugram. Insight at a Glance14,000 engaged teammates globally with operations in 25 countries across the globe. Received 35 industry and partner awards in the past year $9.2 billion in revenue ...

  • Service Desk Executive

    2 weeks ago

    Gurgaon, Haryana, India Sureworks Infotech pvt ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    # Free PostDesignation: Service Desk ExecutiveLocation: Gurugram, HaryanaExperience: 3+ years of experienceQualification: Graduate/ Degree in IT background.Key Roles and Responsibilities:Provide first-level technical support to end-users (internal or client-based) via phone, email, chat, or ticketing system.Accurately log, classify, and prioritize incidents...

  • Analyst- Service Desk

    1 week ago

    Gurgaon, Haryana, India Thiess Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Analyst- Service Desk (ICT)Job ID931616Job TypePermanent Full TimeLocationIndia - GurugramCategoriesITApplications close20 Oct 2025 India Standard TimeMake your mark with ThiessAs a global business, we are proud to offer diverse and rewarding career opportunities. We are committed to Thiess being a company that supports great people to succeed, develop their...