
Service Desk Analyst
6 hours ago
Key Responsibility Areas (KRA)
Designation: Service Desk Executive
Location: Gurugram
Experience: Minimum 2 years
- Service Desk and IT Support
Responsible for logging IT issues through phone, email, chat, and web portal.
Log, track, and resolve incidents using Manage Engine and ADX tools.
Assign tasks to engineers and ensure timely closure.
Ensure HP warranty and AMC support coverage for all IT equipment.
- Data Management and Reporting
Maintain HP warranty call tracker in ADX.
Ensure SLA compliance and generate management reports including:
Daily Open Call, Summary, and CSAT Reports
Printer/Projector Reports
AMC Tracker Reports (Monthly)
MIS Reports (Weekly/Monthly)
Monthly Service Desk Presentations
- Procurement and Vendor Coordination
Obtain hardware quotations, coordinate approvals, and process POs.
Track invoice submissions and follow up for timely payments.
Coordinate with vendors for supply chain efficiency
- Vendor and Team Performance Monitoring
Monitor the performance of engineers across all locations and submit daily reports.
Evaluate AMC partners' service and share improvement feedback.
Prepare and share Minutes of Meetings (MOMs) daily to ensure smooth operations.
-
Senior Service Desk Analyst
1 week ago
Gurgaon, Haryana, India crescendo global Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Description Senior Service Desk Analyst - 6 Years - Gurgaon Discipline: AnalyticsJob type: PermanentContact name: Vanshika KapoorContact email: Job ref: 76118Published: about 6 hours agoSenior Service Desk Analyst 6 Years - Gurgaon An exciting opportunity for a skilled Service Desk Analyst with 6 years of experience in IT Helpdesk/Service Desk...
-
Analyst, Service desk
2 days ago
Gurgaon, Haryana, India AHEAD Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...
-
Analyst, Service desk
3 hours ago
Gurgaon, Haryana, India Ahead Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...
-
Analyst, Service desk
6 hours ago
Gurgaon, Haryana, India AHEAD Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...
-
Service Desk Analyst
4 days ago
Gurgaon, Haryana, India AXA XL Full time ₹ 4,00,000 - ₹ 8,00,000 per yearService Desk AnalystGurgaon, Haryana, IndiaResponsible for delivering high-quality service that improves the overall colleague experience. Provide support for IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved. Contribute to the continual improvement of service delivery...
-
Analyst- Service Desk
6 days ago
Gurgaon, Haryana, India Thiess Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAnalyst- Service Desk (ICT)Job ID931616Job TypePermanent Full TimeLocationIndia - GurugramCategoriesITApplications close20 Oct 2025 India Standard TimeMake your mark with ThiessAs a global business, we are proud to offer diverse and rewarding career opportunities. We are committed to Thiess being a company that supports great people to succeed, develop their...
-
Asset Servicing Analyst
2 weeks ago
Gurgaon, Haryana, India NatWest Group Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAsset Servicing Analyst Join us as an Asset Servicing AnalystIn this role, you'll be supporting the capture, data cleansing, reconciliation, communication and processing of corporate action events You'll be understanding the mechanics of each event and the management of key event dates, making sure the process is completed accurately and in a timely...
-
Service Desk Analyst
2 weeks ago
Gurgaon, Haryana, India Coforge Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Location:Gurgaon, Sector 44 (Near HUDA City Center) -Work from Office Only Working Days & Hours: - 6 days working (Monday to Saturday) - Sunday fixed offWorking Hours:9:00 AM to 6:00 PMFacilities:No food or cab facility provided.Experience Required:Minimum 2-3 years of experience in IT Service Desk operations.Key Skills:Hands-on experience with...
-
Client Services Analyst
2 weeks ago
Gurgaon, Haryana, India Bravura Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per yearBravura's Commitment and MissionAt Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.As a Global FinTech market...
-
Service Desk Engineer
2 weeks ago
Gurgaon, Haryana, India NAB Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob Title:Service Desk EngineerWork Type:PermanentLocation:DLF Downtown - GurgaonIt's more than a career at NAB. It's about more meaningful work, more global opportunities and more innovation beyond boundaries .Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you'll be recognised and rewarded for your...