Hiring Service Desk Management
2 days ago
SUMMARY
Job Role: Service Desk Management (French Language)
Location: Gurgaon
Experience: The ideal candidate should possess at least 2 years of relevant experience in Service Desk Management, French Language
Summary:
We are seeking an Application Tech Support Practitioner to serve as the primary liaison between our clients and the system or application. The role requires exceptional communication skills and a commitment to maintaining the functionality of our top-tier systems. The successful candidate will be adept at accurately defining client issues and devising effective resolutions based on comprehensive product knowledge.
Roles & Responsibilities:
- Independently perform and evolve into a Subject Matter Expert (SME).
- Actively participate and contribute to team discussions.
- Contribute to the resolution of work-related problems.
- Provide efficient Service Desk Voice Support.
- Effectively utilize French language skills.
- Ensure client satisfaction through prompt and effective communication.
- Troubleshoot technical issues and deliver timely resolutions.
- Document and escalate complex issues for further analysis.
Professional & Technical Skills:
- Must-Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, French Language
- Strong understanding of IT service management principles.
- Experience in troubleshooting software and hardware issues.
- Knowledge of remote desktop applications and help desk software.
- Excellent communication and customer service skills.
Additional Information:
- The candidate should have a minimum of 2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15-year full-time education is required.
Requirements
Requirements:
- Minimum of 2 years of experience in Service Desk Management
- 15 years full-time education
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