Senior Service Desk Analyst

1 week ago

Gurgaon Haryana, India Crescendo Global Full time

Senior Service Desk Analyst - 6 Years - Gurgaon An exciting opportunity for a skilled Service Desk Analyst with 6 years of experience in IT Helpdesk Service Desk environments In this role you will provide daily support across desktop hardware operating systems applications cloud technologies and identity management services You will be the first point of contact for global clients resolving technical issues troubleshooting incidents and ensuring seamless IT operations Location Gurgaon Your Future Employer A globally renowned leader in providing cutting-edge consulting solutions to businesses across industries We are committed to diversity inclusion and empowering our employees with a flexible collaborative and innovative work culture Join us and become part of a team that is transforming businesses with the latest technologies Responsibilities Take client calls open and manage Incident Request tickets Actively monitor the ticket queue classify and resolve incidents Troubleshoot end-user hardware operating systems network and remote access issues Manage user accounts including creation deletion password resets and group memberships Document troubleshooting steps adhere to SOPs and support Service Desk operations Requirements Minimum 6 years of experience in Help Desk Service Desk roles at enterprise level Strong knowledge of Windows 10 11 Windows Server OS Active Directory Entra ID Hands-on experience with Microsoft Azure 365 or Google Workspace Familiarity with Citrix VMware Horizon View or Azure Virtual Desktop Proficiency in troubleshooting hardware printers docking stations and remote access issues What is in it for you Opportunity to work with cutting-edge technologies across cloud identity and virtualization platforms Exposure to global clients and diverse IT environments Career growth in a high-performance collaborative and learning-driven culture Reach Us If you think this role aligns with your career aspirations kindly share your updated CV at vanshika kapoor crescendogroup in for a confidential discussion Disclaimer Crescendo Global specializes in Senior to C-level niche recruitment We are passionate about empowering job seekers and employers with an engaging job search and leadership hiring experience We do not discriminate based on race religion gender sexual orientation age marital status veteran status or disability status Note We receive a large volume of applications daily so if you do not hear back within one week kindly consider that your profile has not been shortlisted Your patience is highly appreciated Stay alert against fraudulent job offers Crescendo Global never asks for money or system upgrades Verify all opportunities at Scammers can misuse Crescendo Global s name for fake job offers We never ask for money purchases or system upgrades Verify all opportunities at and report fraud immediately Stay alert Profile Keywords Crescendo Global Service Desk Analyst Jobs IT Support Jobs Helpdesk Jobs Desktop Support Jobs Cloud Support Jobs ITSM Jobs Active Directory Jobs Microsoft Azure Jobs Citrix Support Jobs VMware Jobs Technical Support Jobs Troubleshooting

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