Pmi Client

4 days ago

Gurgaon, India Stefanini, Inc Full time

**Sr. Service Desk** - Support PC users and Thin Client users at Bangalore - Support Network printing Devices - L2 support on Network and Server troubleshooting - L2 Support for TCP/IP network - LAN/WAN network - Facilitate cross-team collaboration across technical disciplines as well as across business units - Identifying and escalating critical issues to management - Working collaboratively with technical engineers to identify and resolve complex issues - Monitoring computer network activity to identify potential security breaches or system failures - Researching and troubleshooting problems in order to identify solutions - Providing support for new technology implementations by testing software and installing updates - O365 user administration - P1 and P2 Escalation - support for VDI"s related issues - RSA &VPN ID creation and support - MDM Support for android and iPhone users. - support for Citrix environment Communication skills: As a senior service desk analyst, you may be required to communicate with clients over the phone or in person. You may also be required to communicate with other employees in the company to relay information or answer questions. Effective communication skills can help you to be an effective service desk analyst. Technical knowledge: Senior service desk analysts need to have a strong understanding of computer hardware and software. They need to be able to identify and troubleshoot technical issues, which requires a thorough knowledge of computer systems. Senior service desk analysts also need to have a good understanding of the company"s computer system and software to be able to train and mentor junior analysts. Problem-solving skills: Senior service desk analysts must be able to solve problems that arise in the workplace. They must be able to identify the source of the problem and find a solution that satisfies the customer and keeps the company running smoothly. Senior service desk analysts may also be responsible for training new employees on how to solve problems.

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