Analyst- Service Desk

Make your mark with Thiess As a global business we are proud to offer diverse and rewarding career opportunities We are committed to Thiess being a company that supports great people to succeed develop their careers and feel supported to reach their highest potential We offer a safe and inclusive work environment where our employees feel strongly connected to our values and objectives and where the capability of our people is key to our success Every day all around the world Thiess supports and celebrates our people We recognise talent and reward transparency We champion diversity and embrace change Join us Hone your skills and develop new ones Take on big challenges and grow through mentorship collaboration and empowerment Thiess is the place to make things happen Why Thiess Thiess is built on a proud history of delivering excellence in mining for over 90 years With a team of 15 000 across multiple continents we blend world-class talent and cutting-edge technology to shape a sustainable mining future About The Role Ability to communicate effectively to all levels of the organization Working knowledge of enterprise ICT environments Knowledge of ITIL practices desirable Active Directory user account administration- Creation deletion management of objects DL Shared mailbox Contact management Managing Attributes Moving Objects Working knowledge of an ICT incident call management system Service Now desirable Working knowledge of common desktop software including Windows 10 and MS Office365 Working knowledge of workstation hardware and peripheral devices Good to have an exposure of server technologies such as Active Directory Group Policy Citrix and SCCM Desk phone management Cisco Avaya Microsoft O365 Administration Identity Exchange Security Teams Knowledge of Anti-Virus security practices 24x7 Network monitoring Ability to provide in-depth technical PC support and analysis Requirements Experience of working within a complex ICT environment Demonstrated experience in the operation and technical support of PC s associated peripherals and software in a complex windows environment Experience with working in an environment that is tracked via an incident management tool Ability to communicate effectively to all levels of the organization Working knowledge of enterprise ICT environments Knowledge of ITIL practices desirable Active Directory user account administration- Creation deletion management of objects DL Shared mailbox Contact management Managing Attributes Moving Objects Working knowledge of an ICT incident call management system Service Now desirable Working knowledge of common desktop software including Windows 10 and MS Office365 Working knowledge of workstation hardware and peripheral devices Good to have an exposure of server technologies such as Active Directory Group Policy Citrix and SCCM Desk phone management Cisco Avaya Microsoft O365 Administration Identity Exchange Security Teams Knowledge of Anti-Virus security practices 24x7 Network monitoring Ability to provide in-depth technical PC support and analysis What Thiess Can Do for You Help to grow your career offering diverse and varied opportunities for advancement Flexible working arrangements Recently renovated corporate head office located in South Bank Brisbane World-class health wellbeing programs On-site gymnasium Salary sacrifice options A range of corporate discounts including health insurance Medibank travel retail products Referral bonus program About Us Thiess works with clients in Australia Asia and the Americas in the dynamic field of open-cut and underground mining The pioneering spirit of our founders - the legendary Thiess brothers - is our legacy and inspires our vision to harness the power of people and technology to drive sustainable change At Thiess you will have the opportunity to play a part in the global energy transition We are growing our commodities portfolio to include metals and minerals critical to the energy transition and developing services to enable sustainable mining We re creating a culture of curiosity knowledge-sharing and continuous learning - supporting our people to contribute to Thiess success and continued growth in sustainable mining We ll support you to hone your skills and develop new ones take on challenges and grow through mentorship collaboration and empowerment We offer our people ongoing technical training and development opportunities so they can reach their full potential We also invest in the workforce of the future with a range of programs for people starting their careers We recognise the value of an inclusive and diverse workplace through our vision of everyone matters always We re focused on creating an inclusive environment to enable our people to bring their best selves to work because they feel safe included and empowered Learn more Should you require assistance applying for this opportunity please contact us at hiring thiess com How to Apply This role is an opportunity to take the next step in your career With our culture of recognition development and a stimulating and satisfying work environment there is no better time to join Thiess Thiess follows a Pre-Employment Process for all successful applicants which includes two employment references a National Police Check and a medical assessment These checks are essential to your application and your recruiter will support you through the process Please click the apply button to apply for this role