Service Desk Supervisor

The Service Desk Supervisor is a member of the Managed Services Operations team whose primary function is to provide daily operational support, workflow management and supervision for the 24x7 Service Desk team. The Team Supervisor is responsible for continual improvement, critical incident process management, delivery of quality program and knowledge base...

Skill required: Query Management Service Desk Voice Support Designation: Management Level - New Associate Job Location: Gurugram Qualifications: Any Graduation Years of Experience: 0 to 1 years Roles and Responsibilities - In this role you are required to solve routine problems, largely through precedent and referral to general guidelines - Your...

AHEAD builds platforms for digital business By weaving together advances in cloud infrastructure automation and analytics and software delivery we help enterprises deliver on the promise of digital transformation At AHEAD we prioritize creating a culture of belonging where all perspectives and voices are represented valued respected and heard We create...

About the job: Responsibility: - Relevant experience should be 6 to 9 years in Service desk role. - Dealing with incoming incident/service requests in a professional, courteous manner over the phone, ITSM Tool, Chat etc. - Demonstrate intermediate problem-solving skills and efficient troubleshooting skills. - Work independently on technical tasks for...

Job Role Service Desk Management French Language Location Gurgaon Experience The ideal candidate should possess at least 2 years of relevant experience in Service Desk Management French Language Summary We are seeking an Application Tech Support Practitioner to serve as the primary liaison between our clients and the system or application The role requires...

Key Responsibility Areas (KRA)Designation: Service Desk ExecutiveLocation: GurugramExperience: Minimum 2 yearsService Desk and IT SupportResponsible for logging IT issues through phone, email, chat, and web portal.Log, track, and resolve incidents using Manage Engine and ADX tools.Assign tasks to engineers and ensure timely closure.Ensure HP warranty and AMC...

Company Description Are you ready to accelerate your career? Join Cielo as an IT Service Desk Analyst A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your success  Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We...

Company DescriptionAre you ready to accelerate your career? Join Cielo as an IT Service Desk Analyst A career at Cielo will give you the opportunity to work with the industry's smartest people and to take ownership of your successCielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create...

Additional details **Level** - P3**Requirement location** - India - Gurugram**Number of Position** - 1**Employment type** - ML**Cluster/Group** - Microland Delivery**Business Unit** - APAC**Department** - Service Desk & Service Mgmt.**Job Description**: Required Skill Technology - End User Issues|Printer+Scanner+Outoook+MS Office+Applications Process - IT...

Professional & Technical Skills:Must To Have Skills:-Proficiency in Service Desk Management.Good To Have Skills:-Experience with customer relationship management tools.- Familiarity with ticketing systems and incident management processes.- Strong verbal and written communication skills.- Ability to work collaboratively in a team environment. Additional...