
Service Desk Executive
21 hours ago
Designation: Service Desk Executive
Location: Gurugram
Experience: Minimum 2 years
Key Responsibilities :
1. Service Desk and IT Support
- Responsible for logging IT issues via phone, email, chat, and web portal.
- Log, track, and resolve incidents using ManageEngine and ADX tools.
- Assign tasks to engineers and ensure timely closure.
- Ensure HP warranty and AMC support coverage for all IT equipment.
2. Data Management and Reporting
- Maintain HP warranty call tracker in ADX.
Ensure SLA compliance and generate the following management reports:
Daily Open Call Reports
- Summary and CSAT Reports
- Printer/Projector Reports
- AMC Tracker Reports (Monthly)
- MIS Reports (Weekly/Monthly)
- Monthly Service Desk Presentations
3. Procurement and Vendor Coordination
- Obtain quotations for hardware and coordinate internal approvals.
- Process purchase orders (POs) and track invoice submissions.
- Follow up to ensure timely vendor payments.
- Coordinate with vendors to ensure smooth supply chain operations.
4. Vendor and Team Performance Monitoring
- Monitor the daily performance of engineers across all locations.
- Compile and submit daily performance and activity reports.
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