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License Support Specialist
2 weeks ago
Please find the JD below for Licence projects. Experience juniorlevels up to 4 yrs:
- We are seeking energetic and self-motivated individuals to perform the role of : License Support Specialist.
- A License Support Specialist handles technical issues and provides more in-depth support.
- They often have extensive company experience and specialised training in troubleshooting and resolution.
- This role involves working with more complex problems and potentially requiring further investigation or escalation.
- The role of a License Support person t is about handling customer / partner questions regarding the use and application of licenses within the Mitel License tool providing top-tier customer service/ partner support to ensure best in class results.
Responsibilities:
- Identifying, diagnosing, and resolving escalated technical issues related to licenses, software, or other relevant systems.
- Knowing when to escalate issues to higher-level support or subject matter experts while keeping stakeholders informed.
- Possessing a strong understanding of the relevant technology, including software, hardware, and licensing requirements.
- Providing clear and concise technical guidance to users, often in a more technical manner than Level 1 support.
- May be involved in training users on new features or processes, or assisting with more complex requests.
- Understanding the requirements and implications of different licensing types and ensuring compliance.
- Clearly explaining technical concepts to users and collaborating effectively with other support teams. ( Order Management /PLM/ IT Design )
- Requirements and Qualifications
- Clear understanding of Mitel's product offerings and processes
- Preferred candidates will have some technical background
- Strong interpersonal and communication skills. Strong English requirement
- Customer focused and detail-oriented / Ability to multitask and prioritize tasks.
- Proven time management and organizational skills
- Ability to problem solve & work in a fast-paced environment.
- Ability to make sound decisions and recommendations
- Work independently with limited supervision and as part of a team
- Work independently to keep up to date for all new product releases /changes to rules
Interview Modes:
- One virtual [ technical]
- One F2F [ Techno managerial]
